Kundservice för företag
Företag – hur kan vi hjälpa dig?
Använd nedanstående kontaktvägar för att kontakta vår support.
Växel: 075 100 00 00
Teknisk support: 075 100 01 00
Frågor om pågående leverans: 075 100 02 00
Anmälan av incidenter: Kundportalen
Vid all korrespondens med oss underlättas handläggningen om ni inkluderar uppgifter som företag, kontaktperson, telefonnummer och ärende.
I vår kundportal kan du se tjänster och fakturor samt se och lägga felanmälan. Portalen hittar du nedan. Här hittar du svar på vanliga frågor om fakturor.
Privatkund – hur kan vi hjälpa dig?
Är du privatkund och vill komma i kontakt med oss? Besök globalconnect.se/kundservice
Information kring driftstörningar
Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.
Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.
Pågående driftstörningar
Ticket number: INC2337741
Location: Åkersberga
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-06 01:40 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 08:30 CET/CEST
Last update(s):
2024-12-06 06:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2337725
Location: Duved
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-06 04:40 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 09:00 CET/CEST
Last update(s):
2024-12-06 06:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2337683
Location: Saxdalen
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-05 22:09 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 02:00 CET/CEST
Last update(s):
2024-12-05 23:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2337601
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-05 16:56 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 09:00 CET/CEST
Last update(s):
2024-12-06 06:37 – Outage is back, troubleshooting continues. // Driftstörningen är tillbaka, felsökning fortsätter.
2024-12-06 05:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-05 18:37 – Due to site access trouble troubleshooting will continue tomorrow morning // På grund av strul med åtkomst till site kommer felsökningen att fortsätta imorgon bitti
2024-12-05 18:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2337346
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-05 10:07 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 09:00 CET/CEST
Last update(s):
2024-12-05 15:55 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-12-05 12:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2337185
Location: Hillerstorp
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-05 09:03 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-12-06 09:00 CET/CEST
Last update(s):
2024-12-05 16:34 – Due to low light levels troubleshooting has been postponed until tomorrow // Felsökning avbryts på grund av dåligt ljus, felsökning fortsätter imorgon.
2024-12-05 10:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2336911
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Faulty network element
Occurred: 2024-12-04 18:22 CET/CEST
Estimated Time of Repair: 2024-12-06 16:00 CET/CEST
Status: Troubleshooting in progress
Next update: 2024-12-06 12:00 CET/CEST
Last update(s):
2024-12-05 09:50 – Faulty hardware has been confirmed. New hardware is being shipped and should arrive tomorrow. // Trasig hårdvara har bekräftats. Ersättningsutrustning har besällts och beräknas komma fram imorgon.
2024-12-04 20:56 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-04 19:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2336087
Location: Trollhättan
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-12-03 10:46 CET/CEST
Estimated Time of Repair: To be announced
Status: Field technician ordered
Next update: 2024-12-05 09:00 CET/CEST
Last update(s):
2024-12-04 13:37 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-12-04 13:31 – All services are restored. // Alla tjänster är återställda
2024-12-04 05:51 – A field technician ordered to site for troubleshooting. ETA 8 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 8 timmar
2024-12-03 17:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår
2024-12-03 12:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Åtgärdade driftstörningar
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337697
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga
Occured: 2024-12-06 01:39 CET/CEST
Service(s) restored: 2024-12-06 04:24 CET/CEST
History:
2024-12-06 06:29 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-06 02:14 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337654
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Österbybruk
Occured: 2024-12-05 18:39 CET/CEST
Service(s) restored: 2024-12-05 21:07 CET/CEST
History:
2024-12-05 21:06 – All services are restored. // Alla tjänster är återställda
2024-12-05 19:55 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-12-05 19:48 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337628
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Saxdalen
Occured: 2024-12-05 18:02 CET/CEST
Service(s) restored: 2024-12-05 18:28 CET/CEST
History:
2024-12-05 18:30 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-05 18:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337411
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta
Occured: 2024-12-05 12:19 CET/CEST
Service(s) restored: 2024-12-05 13:45 CET/CEST
History:
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337252
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Östhammar
Occured: 2024-12-05 10:41 CET/CEST
Service(s) restored: 2024-12-05 11:58 CET/CEST
History:
2024-12-05 11:58 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power outage
How was the fault fixed?
– RFO: The electrical power grid failure that caused the incoming power failure on several individual sites has been restored by the electrical power company that provides the electrical power to previously mentioned locations.
Is this a permanent solution?
– Yes
2024-12-05 10:50 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337179
Fault type: Power work
Description: Multiple customer affecting fault
Location: Fiskebäckskil
Occured: 2024-12-05 10:01 CET/CEST
Service(s) restored: 2024-12-05 13:30 CET/CEST
History:
2024-12-05 12:55 – Power company is performing maintenance work. // Elbolag utför planerat arbete.
2024-12-05 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337066
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingsborg
Occured: 2024-12-05 07:25 CET/CEST
Service(s) restored: 2024-12-05 13:12 CET/CEST
History:
2024-12-05 13:11 – All services are restored. // Alla tjänster är återställda
2024-12-05 07:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2337068
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2024-12-05 07:28 CET/CEST
Service(s) restored: 2024-12-05 08:06 CET/CEST
History:
2024-12-05 07:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336921
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örsundsbro
Occured: 2024-12-04 19:35 CET/CEST
Service(s) restored: 2024-12-04 20:50 CET/CEST
History:
2024-12-04 20:52 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-04 19:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336823
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Svaneholm
Occured: 2024-12-04 14:35 CET/CEST
Service(s) restored: 2024-12-05 16:08 CET/CEST
History:
2024-12-05 16:08 – All services are restored. // Alla tjänster är återställda
2024-12-05 12:02 – Services is up, but some more disturbance is expected before technician is hands off. // Tjänster uppe, men några fler störningar förväntas innan tekniker är klar.
2024-12-05 10:41 – Services is up, but some more disturbance is expected before technician is hands off. // Tjänster uppe igen, men några fler störningar förväntas innan tekniker är klar.
2024-12-05 09:09 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2024-12-04 17:52 – Technician is currently heading to site. Needs to take a detour to pick-up access to site. // Tekniker är för närvarande på väg till site. Behöver ta en omväg för att hämta tillgång till site.
2024-12-04 16:34 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-04 15:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336791
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Onsala
Occured: 2024-12-04 14:35 CET/CEST
Service(s) restored: 2024-12-04 15:12 CET/CEST
History:
2024-12-04 15:17 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-04 15:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336762
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Halmstad
Occured: 2024-12-04 08:43 CET/CEST
Service(s) restored: 2024-12-04 16:49 CET/CEST
History:
2024-12-04 17:22 – All services are restored. // Alla tjänster är återställda
2024-12-04 15:55 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-04 13:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336749
Fault type: Power work
Description: Multiple customer affecting fault
Location: Odensbacken
Occured: 2024-12-04 08:23 CET/CEST
Service(s) restored: 2024-12-04 16:14 CET/CEST
History:
2024-12-04 16:14 – All services are restored. // Alla tjänster är återställda
2024-12-04 14:51 – There is an ongoing power work in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömarbete som pågår i området som påverkar vår nätverksutrustning.
2024-12-04 13:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336702
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby
Occured: 2024-12-04 10:57 CET/CEST
Service(s) restored: 2024-12-04 16:16 CET/CEST
History:
2024-12-04 16:16 – All services are restored. // Alla tjänster är återställda
2024-12-04 12:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336499
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Surahammar / Skinnskatteberg / Fagersta
Occured: 2024-12-04 09:09 CET/CEST
Service(s) restored: 2024-12-04 20:13 CET/CEST
History:
2024-12-04 20:12 – All services are restored. // Alla tjänster är återställda
2024-12-04 18:07 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-12-04 15:45 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-12-04 09:50 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-12-04 09:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336474
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Skoghall / Hammarö
Occured: 2024-12-04 08:58 CET/CEST
Service(s) restored: 2024-12-04 10:03 CET/CEST
History:
2024-12-04 09:13 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336392
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oskarshamn
Occured: 2024-12-04 04:22 CET/CEST
Service(s) restored: 2024-12-04 15:19 CET/CEST
History:
2024-12-04 15:19 – All services are restored. // Alla tjänster är återställda
2024-12-04 13:25 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2024-12-04 06:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336379
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lit
Occured: 2024-12-04 03:22 CET/CEST
Service(s) restored: 2024-12-05 11:40 CET/CEST
History:
2024-12-05 02:01 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-12-04 18:57 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-04 04:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336367
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsängen
Occured: 2024-12-04 01:00 CET/CEST
Service(s) restored: 2024-12-04 03:44 CET/CEST
History:
2024-12-04 03:49 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-04 02:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336364
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skattkärr
Occured: 2024-12-04 01:00 CET/CEST
Service(s) restored: 2024-12-04 02:32 CET/CEST
History:
2024-12-04 02:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-04 01:26 – Sub provider planned maintenence is taking longer than expected. Subprovider is working on solving the issue. // Underleverantörens planerade underhåll tar längre tid än förväntat. Underleverantör arbetar med att lösa problemet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336357
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gräsö
Occured: 2024-12-04 00:09 CET/CEST
Service(s) restored: 2024-12-04 02:59 CET/CEST
History:
2024-12-04 03:07 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-04 00:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336324
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Fjärås
Occured: 2024-12-03 19:12 CET/CEST
Service(s) restored: 2024-12-03 23:30 CET/CEST
History:
2024-12-04 16:24 – All services are restored. // Alla tjänster är återställda
2024-12-03 20:32 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336163
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Ludvika
Occured: 2024-12-03 14:28 CET/CEST
Service(s) restored: 2024-12-04 14:10 CET/CEST
History:
2024-12-04 15:31 – All services are restored. // Alla tjänster är återställda
2024-12-04 09:17 – Subprovider has technicians on site preparing to repair the damaged cable. // Underleverantör har tekniker på plats som förbered för lagning av skadad kabel.
2024-12-03 17:59 – A disturbance detected in our sub provider’s network. Suspected cable fault. Troubleshooting is ongoing. Current ETR 2024-12-04 16:40 // Felet har lokaliserats vara hos vår underleverantör. Felet misstänks bero på ett kabelfel. Felsökning pågår. Nuvarande ETR 2024-12-04 16:40
2024-12-03 15:24 – A disturbance detected in our sub provider’s network. Suspected cable fault. Troubleshooting is ongoing. Current ETR 23:40 // Felet har lokaliserats vara hos vår underleverantör. Felet misstänks bero på ett kabelfel. Felsökning pågår. Nuvarande ETR 23:40
2024-12-03 15:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336179
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mölnbo
Occured: 2024-12-03 13:44 CET/CEST
Service(s) restored: 2024-12-03 17:51 CET/CEST
History:
2024-12-03 17:51 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-03 16:14 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-12-03 15:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336120
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Östersund
Occured: 2024-12-03 13:32 CET/CEST
Service(s) restored: 2024-12-03 17:37 CET/CEST
History:
2024-12-03 13:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336086
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Knutby
Occured: 2024-12-03 10:35 CET/CEST
Service(s) restored: 2024-12-03 12:56 CET/CEST
History:
2024-12-03 12:56 – All services are restored. // Alla tjänster är återställda
2024-12-03 12:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-12-03 12:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336082
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vingåker
Occured: CET/CEST
Service(s) restored: CET/CEST
History:
2024-12-03 12:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2336035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby
Occured: 2024-12-03 09:34 CET/CEST
Service(s) restored: 2024-12-03 12:01 CET/CEST
History:
2024-12-03 12:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-03 10:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2335946
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-12-03 07:31 CET/CEST
Service(s) restored: 2024-12-03 15:25 CET/CEST
History:
2024-12-03 15:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-03 11:36 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-03 09:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2335975
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby
Occured: 2024-12-03 08:56 CET/CEST
Service(s) restored: 2024-12-03 10:02 CET/CEST
History:
2024-12-03 10:20 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-03 09:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.