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Pågående driftstörningar

Ticket number: CS6469524
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 05 Jun 2025 15:24:55 CEST
Estimated Time of Repair: To be announced

Status: Field technician on-site. Fault correction in progress
Next update: Mon, 23 Jun 2025 17:00:00 CEST

Last update(s):
Tue, 17 Jun 2025 16:31:22 CEST – During the day, technicians have been working to repair the damaged fiber cable. Thanks to today’s efforts, several households have regained their internet connection. | The work will continue tomorrow with the hope of restoring connectivity for as many households as possible. Should not all households have time to be fixed tomorrow, our technicians will of course continue until it works for everyone.
Mon, 16 Jun 2025 16:42:54 CEST – Technicians have been working intensively during the day to redirect the fiber cable from the area, with the aim of preventing further damage. This is after several damages to the cable were discovered in connection with the construction work at the site. Next step: The work will continue tomorrow, when the technicians will repair the fiber cable. The goal is to restore connectivity for households that are currently without internet.
Mon, 16 Jun 2025 09:44:26 CEST – Technicians have been on site since this morning and are working intensively on the fault rectification.
Fri, 13 Jun 2025 17:00:18 CEST – Cause: Buried fibre cable at an active construction site | Planned action: Repair the fibre cable | Booked technician visit: Monday 16/6. This is because the area is cordoned off and we are not allowed access until the construction site staff are working.
Thu, 12 Jun 2025 16:55:24 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal.
Thu, 12 Jun 2025 11:00:31 CEST – Hello Technicians have located the scene of the accident and are investigating possibilities for action. The damage has occurred in an active construction area, which unfortunately complicates the process. We will update you when we have further information regarding the timetable for action. Sincerely
The update(s) are machine translated.

Ticket number: CS6476213
Location: Solna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Tue, 10 Jun 2025 12:27:24 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 19 Jun 2025 11:00:00 CEST

Last update(s):
Wed, 18 Jun 2025 15:31:35 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected. We apologize for any inconvenience this may cause and we appreciate your patience.
Wed, 18 Jun 2025 09:39:23 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected. We apologize for any inconvenience this may cause and we appreciate your patience.
Tue, 17 Jun 2025 22:29:06 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected. We apologize for any inconvenience this may cause and we appreciate your patience.
Tue, 17 Jun 2025 18:01:54 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected. We apologize for any inconvenience this may cause and we appreciate your patience.
Mon, 16 Jun 2025 21:11:36 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected
Sat, 14 Jun 2025 20:30:10 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected
Fri, 13 Jun 2025 15:32:16 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected
Fri, 13 Jun 2025 09:17:40 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected
Thu, 12 Jun 2025 17:32:56 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected.
Thu, 12 Jun 2025 17:32:04 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected.
Wed, 11 Jun 2025 20:46:03 CEST – As the fault is more extensive than initially estimated, resolution time is longer than expected.
Tue, 10 Jun 2025 18:45:20 CEST – Fault correction is on hold until tomorrow due to lack of access to the location.
Tue, 10 Jun 2025 12:44:32 CEST – Technician ordered.
Tue, 10 Jun 2025 12:31:42 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6488743
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Sun, 15 Jun 2025 15:12:44 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Wed, 18 Jun 2025 21:00:00 CEST

Last update(s):
Wed, 18 Jun 2025 12:20:08 CEST – We suspect that the fault has been resolved but will continue to monitor for another 24 hours to ensure that its stable.
Tue, 17 Jun 2025 21:25:48 CEST – We suspect that the fault has been resolved but will continue to monitor for another 24 hours to ensure that its stable.
Tue, 17 Jun 2025 18:22:04 CEST – We currently have a disturbance affecting the service quality. Troubleshooting in progress.
Mon, 16 Jun 2025 12:44:52 CEST – Outage is resolved and services are restored after the cable fault was fixed.
Sun, 15 Jun 2025 19:22:50 CEST – Technician ordered.
Sun, 15 Jun 2025 15:14:58 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.