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Pågående driftstörningar

Glostrup

Ticket number: CS7541481
Location: Glostrup
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 09 Jul 2026 23:09:54 CEST
Estimated Time of Repair: Wed, 15 Jul 2026 03:00:00 CEST

Status: As the fault is more extensive than initially estimated, correction time may be longer than normal
Next update: Wed, 15 Jul 2026 02:00:00 CEST

Last update(s):
Tue, 14 Jul 2026 21:11:28 CEST – The excavation team is almost finished and safe access is being prepared. Technicians are en route and will begin splicing as soon as the excavation team completes their work and safe access is confirmed. At this stage we cannot confirm an exact restoration time; we will provide a further update once technicians have inspected the cable and can give a clearer ETR. We are working to restore service as quickly and safely as possible.
Tue, 14 Jul 2026 17:53:22 CEST – Excavation remains ongoing and progress is slow. Earlier today the team encountered a live power cable and a fiber cable belonging to another supplier about halfway down the hole. Crews are working carefully to avoid damaging these utilities, which is extending the work. At this stage technicians still cannot access the damaged cable, and we cannot confirm a revised restoration time. Based on current conditions, the previously provided ETR is expected to be late evening/night. We will provide a further update as soon as safe access is established and we have a clearer estimate. We are working to restore service as quickly and safely as possible.
Tue, 14 Jul 2026 13:13:02 CEST – Excavation is slightly delayed as digging has slowed. The team have encountered a live power cable and a fiber cable belonging to another supplier about halfway down the hole. Crews are working carefully to avoid damaging these utilities, which is extending the work. At this stage technicians still cannot access the damaged cable and we cannot confirm a revised restoration time. The previously provided ETR is now expected to be later this evening/night. We will provide a further update as soon as safe access is established and we have a clearer estimate. We are working to restore service as quickly and safely as possible.
Tue, 14 Jul 2026 10:57:56 CEST – A secure platform for the excavator has been established and excavation began at 09:30. Due to the need for additional safety measures, including the placement of sandbags to prevent the hole from collapsing, progress is slower than usual. At this stage, technicians are not yet able to access the damaged cable, and we cannot confirm a restoration time. Based on current conditions, the previously provided ETR is expected to be delayed until later this evening or night. We will provide a further update as soon as safe access is established and we have a clearer estimate. We are working to restore service as quickly and safely as possible.
Tue, 14 Jul 2026 10:38:32 CEST – A secure platform for the excavator has been established and excavation began at 09:30. Due to the need for additional safety measures, including the placement of sandbags to prevent the hole from collapsing, progress is slower than usual. At this stage, technicians are not yet able to access the damaged cable, and we cannot confirm a restoration time. Based on current conditions, the previously provided ETR is expected to be delayed until later this evening or night. We will provide a further update as soon as safe access is established and we have a clearer estimate. We are working to restore service as quickly and safely as possible.
Mon, 13 Jul 2026 15:34:20 CEST – A larger excavator, excavation box, and supporting transport have been arranged, and a specialized excavation team is scheduled to complete the required site preparation on tomorrow (Tuesday). As a result, the fiber repair cannot start today and restoration is delayed. Once safe access has been established on Tuesday, our technicians will inspect the damage and begin repairs. At this stage we cannot confirm a restoration time; we will provide a further update on Tuesday once the excavation is complete and we have a clearer estimate. We are working to restore service as quickly and safely as possible.
Mon, 13 Jul 2026 13:05:35 CEST – As the network fault is more extensive than initially estimated, the repair time may be longer than normal.
Mon, 13 Jul 2026 12:00:16 CEST – As the network fault is more extensive than initially estimated, the repair time may be longer than normal.
Mon, 13 Jul 2026 10:01:02 CEST – Awaiting arrival of heavy equipment. No ETA.
Sat, 11 Jul 2026 16:28:32 CEST – As the network fault is more extensive than initially estimated, the repair time may be longer than normal.
Fri, 10 Jul 2026 22:57:02 CEST – Following a detailed assessment, it has been determined that the excavation must be expanded to provide safe access to the damaged fiber. In addition, a stable working platform must be established to ensure our technicians can carry out the fiber repair safely and in accordance with health and safety requirements. A specialized excavation team has been requested to complete the required site preparation before the fiber repair can start. At this stage, we are unable to provide a confirmed restoration time. Due to the additional excavation work required and the timing of the incident, there is a risk that the repair activities may be delayed. We are working to restore the service as quickly and safely as possible and will provide further updates as soon as more information becomes available.
Fri, 10 Jul 2026 18:09:30 CEST – Technician on-site. Awaiting excavators.
Fri, 10 Jul 2026 16:02:26 CEST – Internal technician en route.
Fri, 10 Jul 2026 16:01:54 CEST – Internal technician en route.
Fri, 10 Jul 2026 14:17:08 CEST – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Fri, 10 Jul 2026 09:50:53 CEST – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Fri, 10 Jul 2026 04:34:24 CEST – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Fri, 10 Jul 2026 02:50:40 CEST – Cable fault detected. Technicians are working on remedying the issue.
Thu, 09 Jul 2026 23:26:28 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Sundsvall

Ticket number: CS7557826
Location: Sundsvall
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Tue, 14 Jul 2026 16:45:53 CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered
Next update: Wed, 15 Jul 2026 09:00:00 CEST

Last update(s):
Tue, 14 Jul 2026 22:11:28 CEST – Awaiting delivery of replacement equipment and parts.
Tue, 14 Jul 2026 17:44:22 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

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