Driftinformation

Ticket number: INC2359903
Location: Trollhättan
Description: Multiple customer affecting fault
Fault type: Hardware card error

Occurred: 2025-02-05 03:20 CET/CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered. Parts expected on-site
Next update: 2025-02-10 12:00 CET/CEST

Last update(s):
2025-02-06 19:30 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-02-06 19:29 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-02-06 15:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2359446
Location: Märsta
Description: Multiple customer affecting fault
Fault type: Hardware card error

Occurred: 2025-02-05 15:23 CET/CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered. Parts expected on-site
Next update: 2025-02-10 11:00 CET/CEST

Last update(s):
2025-02-06 15:24 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-02-06 15:21 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-02-06 08:45 – A field technician ordered to site for troubleshooting.
2025-02-05 15:58 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2359123
Location: Katrineholm
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2025-02-05 08:30 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-02-10 12:00 CET/CEST

Last update(s):
2025-02-06 19:54 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2025-02-06 04:33 – Most services restored. Technicians will continue work later today to restored the last services. // De flesta tjänsterna är återställda. Tekniker kommer att fortsätta arbetet under dagen idag för att återställa de sista tjänsterna.
2025-02-05 20:20 – Technician will begin splicing the fiber within the next hour. // Tekniker påbörjar kabelskarvning inom en timme.
2025-02-05 18:04 – Technicians have started the cable repair. // Tekniker har påbörjat kabelreparation.
2025-02-05 17:23 – Awaiting delivery of replacement cable // Väntar på leverans av ersättningskabel.
2025-02-05 12:47 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-02-05 09:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2358050
Location: Ekerö
Description: Multiple customer affecting fault
Fault type: Hardware card error

Occurred: 2025-02-03 09:30 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-02-10 12:00 CET/CEST

Last update(s):
2025-02-07 10:21 – A field technician ordered to site to replace the broken hardware.
2025-02-06 15:07 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-02-05 08:50 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-02-03 13:47 – A hardware fault detected. // Hårdvarufel lokaliserat.
2025-02-03 12:18 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-02-03 11:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-02-03 11:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351964
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Älmhult

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2025-01-17 21:31 – An accident involving a tanker truck of diesel has happened on the ground where a cable is located. This means that the cable will be damaged during the clean up required to safeguard the environment. This means that the cable will take a few days to repair. We estimate that customer affected will loose their connection during the evening or night. The preliminary estimate for repairs is 2025-01-22 // En olycka med en tankbil som innehåller diesel har skett på mark där kabel är placerad. Detta medför att det kommer bli ett längre avbrott på kabeln då sanering av marken krävs för att minimera skada på naturen detta kommer medföra ett avbrott på vår kabel som kommer ta några dagar att åtgärda. Kunder som påverkas förväntas tappa sin anslutning under kvällen eller natten. Preliminärt beräknas lagningen av kabeln kunna bli klart till 2025-01-22.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2360149
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2025-02-07 10:04 CET/CEST
Service(s) restored: 2025-02-07 11:43 CET/CEST

History:
2025-02-07 11:42 – All services are restored.
2025-02-07 10:53 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2360027
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2025-02-07 06:00 CET/CEST
Service(s) restored: 2025-02-07 08:15 CET/CEST

History:
2025-02-07 08:25 – Outage is resolved and services are restored after the cable fault was fixed.
2025-02-07 07:07 – Most services restored but the last few are taking longer than anticipated. ETR pushed to 08:00.
2025-02-07 06:16 – Service restoration in the form of splice work is still ongoing after CHG0112343 which ended at 06:00. Technicians are actively working on restoring the remaining fibers, and we will update you as soon as the work is completed. ETR 07:00.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359944
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ronneby

Occured: 2025-02-06 15:04 CET/CEST
Service(s) restored: 2025-02-07 02:31 CET/CEST

History:
2025-02-07 05:29 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-02-07 02:54 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2025-02-06 20:29 – Field technician en route
2025-02-06 16:28 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-02-06 16:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359888
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-02-06 14:23 CET/CEST
Service(s) restored: 2025-02-06 14:38 CET/CEST

History:
2025-02-06 14:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359819
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2025-02-06 12:40 CET/CEST
Service(s) restored: 2025-02-06 13:00 CET/CEST

History:
2025-02-06 13:00 – All services are restored.
2025-02-06 12:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359808
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-02-06 12:07 CET/CEST
Service(s) restored: 2025-02-06 12:07 CET/CEST

History:
2025-02-06 13:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-06 12:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359730
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kumla

Occured: 2025-02-06 09:52 CET/CEST
Service(s) restored: 2025-02-06 13:13 CET/CEST

History:
2025-02-06 10:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359627
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-02-06 08:07 CET/CEST
Service(s) restored: 2025-02-06 12:21 CET/CEST

History:
2025-02-06 08:45 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359563
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Anderslöv

Occured: 2025-02-06 06:00 CET/CEST
Service(s) restored: 2025-02-06 10:18 CET/CEST

History:
2025-02-06 10:18 – All services are restored.
2025-02-06 08:47 – Restoration work is still ongoing, ETR pushed to 09:30 CET.
2025-02-06 07:54 – Restoration work is still ongoing, ETR pushed to 08:30 CET.
2025-02-06 07:09 – Restoration work is still ongoing, ETR pushed to 07:45 CET.
2025-02-06 06:05 – We currently have an outage, following a change done during the night. Technicians are on site and working on restoring services.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359473
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vinslöv

Occured: 2025-02-05 16:21 CET/CEST
Service(s) restored: 2025-02-05 16:41 CET/CEST

History:
2025-02-05 16:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359355
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skåne

Occured: 2025-02-05 14:22 CET/CEST
Service(s) restored: 2025-02-05 15:13 CET/CEST

History:
2025-02-05 15:43 – Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359138
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-02-05 09:13 CET/CEST
Service(s) restored: 2025-02-05 10:20 CET/CEST

History:
2025-02-05 11:10 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-02-05 09:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359078
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: VÄLLINGBY

Occured: 2025-02-05 08:09 CET/CEST
Service(s) restored: 2025-02-05 16:38 CET/CEST

History:
2025-02-05 17:57 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-02-05 09:02 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-02-05 08:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2359043
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2025-02-05 03:20 CET/CEST
Service(s) restored: 2025-02-05 07:46 CET/CEST

History:
2025-02-05 07:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358998
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Gärsnäs

Occured: 2025-02-05 02:47 CET/CEST
Service(s) restored: 2025-02-05 15:13 CET/CEST

History:
2025-02-05 19:20 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-05 04:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
2025-02-05 03:46 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-02-05 03:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2358945
Location: Kristianstad
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-02-04 14:40 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-02-04 20:19 CET/CEST

Last update(s):
2025-02-04 19:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358863
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2025-02-04 15:20 CET/CEST
Service(s) restored: 2025-02-04 18:42 CET/CEST

History:
2025-02-04 22:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-04 15:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358719
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Vallentuna

Occured: 2025-02-04 13:56 CET/CEST
Service(s) restored: 2025-02-05 12:50 CET/CEST

History:
2025-02-05 15:51 – Outage is resolved and almost all services are restored after the cable fault was fixed. the ones remains will be handled separately. // Driftstörning avhjälpt och nästan alla tjänster återställda efter att kabelfelet åtgärdades. Dom tjänsterna som fortsatt är nere kommer att hanteras separat.
2025-02-05 15:47 – RFO:
What was the fault?
-Cable Cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Cable repair
Is this a permanent solution?
– No
the permanent solution will be fixed on a later date in a planned work.
2025-02-05 12:50 – All services are restored. Please contact GlobalConnect if you are still experiences issues on your service. // Alla tjänster är återställda. Kontakta GlobalConnect om ni fortfarande upplever fel på era tjänster.
2025-02-05 10:00 – Field technicians are on-site. Most fibers have been restored and they are in the process of splicing the last remaining cables. ETR for circuits that are still down is today, 2025-02-05 at 14:00.
2025-02-05 07:58 – Repair work is ongoing.
2025-02-05 03:35 – Repair work is ongoing.
2025-02-04 20:26 – A fiber cut has been confirmed, and the site has been located. Preparations are ongoing to excavate and implement a temporary solution. Technicians are in the process of sourcing necessary materials, while excavators are preparing the ground.

Due to the specific location of the fault, the repair is more technically challenging. Efforts are ongoing to resolve the issue as efficiently as possible, and we currently estimate that the majority of affected customers will have their services restored before 06:00. Please note that the estimated time of resolution remains subject to change.
2025-02-04 19:14 – Excavation, preparation on site and sourcing of materials is ongoing.
2025-02-04 17:55 – Fiber cut has been confirmed and the site has been located. Preparations are ongoing to excavate and implement a temporary solution. Technicians are sourcing materials and excavators are preparing the ground. ETR is early assessment and may be adjusted to earlier or later time.
2025-02-04 15:07 – Technician has been sent to investigate and locate possible fiber cut.
2025-02-04 14:19 – We currently have ongoing outage. Troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358590
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-02-04 11:40 CET/CEST
Service(s) restored: 2025-02-04 19:02 CET/CEST

History:
2025-02-04 19:02 – RFO:
What was the fault?
– Cable cut in subproviders network.
What caused the fault?
– Cable cut in subproviders network.
How was the fault fixed?
– Cable repaired.
Is this a permanent solution?
-yes
2025-02-04 12:24 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-02-04 12:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358554
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2025-02-04 11:10 CET/CEST
Service(s) restored: 2025-02-04 11:45 CET/CEST

History:
2025-02-04 12:09 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-04 11:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358481
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-02-04 09:16 CET/CEST
Service(s) restored: 2025-02-04 13:19 CET/CEST

History:
2025-02-04 13:34 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-04 10:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358402
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-02-04 08:03 CET/CEST
Service(s) restored: 2025-02-04 09:12 CET/CEST

History:
2025-02-04 08:37 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358374
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-02-04 06:55 CET/CEST
Service(s) restored: 2025-02-04 09:46 CET/CEST

History:
2025-02-04 10:06 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-02-04 08:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-02-04 07:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358154
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-02-03 14:26 CET/CEST
Service(s) restored: 2025-02-03 23:00 CET/CEST

History:
2025-02-03 23:05 – Outage is resolved and services are restored after the cable fault was fixed.
2025-02-03 21:45 – Subprovider reports that they are working and have identified the fault location. They are however having issue accessing it as it is under frozen ground. They are currently working with pickaxes to excavate the cable. There’s currently no ETR available.
2025-02-03 14:49 – Subprovider has confirmed outage in their network and are investigating.
2025-02-03 14:35 – We currently have an ongoing outage. Troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358130
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Klagstorp

Occured: 2025-02-03 13:00 CET/CEST
Service(s) restored: 2025-02-03 16:45 CET/CEST

History:
2025-02-04 04:49 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-02-03 13:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2358098
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Fliseryd

Occured: 2025-02-03 12:00 CET/CEST
Service(s) restored: 2025-02-03 14:01 CET/CEST

History:
2025-02-03 16:16 – Outage is resolved and services are restored after a fuse replacement. // Driftstörning avhjälpt och tjänster återställda efter byte av säkring.
2025-02-03 12:58 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2357950
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2025-02-03 09:47 CET/CEST
Service(s) restored: 2025-02-03 12:42 CET/CEST

History:
2025-02-03 14:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-02-03 10:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-02-03 10:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2357915
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2025-02-03 10:00 CET/CEST
Service(s) restored: 2025-02-04 10:55 CET/CEST

History:
2025-02-04 11:03 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-02-04 10:44 – Technician initiates work to replace hardware. // Tekniker påbörjar utbyte av hårdvara.
2025-02-04 03:46 – The previously identified hardware fault has now degraded to the point where the services are hard down. Replacement equipment has already been ordered and will be swapped during the morning. // Det tidigare identifierade hårdvarufelet har nu försämrats till den grad att tjänsterna ligger helt nere. Ersättningsutrustning har redan beställts och kommer bytas under förmiddagen.
2025-02-03 11:10 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-02-03 10:19 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som yttrar sig i kvalitetsproblem med paketförluster och/eller höga svarstider. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2357842
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-02-03 08:34 CET/CEST
Service(s) restored: 2025-02-03 15:57 CET/CEST

History:
2025-02-03 09:59 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-02-03 08:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.