Företag – Driftinformation

Ticket number: CS6253903
Location: Höllviken
Description: Multiple customer affecting fault
Fault type: Upgrade

Occurred: Tue, 18 Mar 2025 16:17:03 CET
Estimated Time of Repair: To be announced

Status: As the fault is more extensive than initially estimated, correction time may be longer than normal
Next update: Tue, 27 May 2025 12:00:00 CEST

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6417210
Location: Bjärnum
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Fri, 23 May 2025 11:03:37 CEST
Service(s) restored: Fri, 23 May 2025 11:15:37 CEST

History:
Fri, 23 May 2025 11:08:28 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6411313
Location: Borrby
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 21 May 2025 15:35:21 CEST
Service(s) restored: Wed, 21 May 2025 18:13:35 CEST

History:
Wed, 21 May 2025 18:13:20 CEST – Incident resolved. Cause: Local power outage Fix: The power outage has been resolved, and the services are available again. All systems are working as normal.
Wed, 21 May 2025 15:37:55 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6391505
Location: Bunkeflostrand
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 May 2025 09:26:56 CEST
Service(s) restored: Wed, 14 May 2025 13:09:13 CEST

History:
Wed, 14 May 2025 13:08:10 CEST – Incident resolved. Cause: Local power outage Fix: Power provider fixed the issue
Wed, 14 May 2025 12:50:25 CEST – Incident resolved. Cause: Local power outage Fix: Power provider fixed the issue
Wed, 14 May 2025 09:32:48 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Wed, 14 May 2025 09:28:14 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6414240
Location: Bålsta
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 22 May 2025 16:32:52 CEST
Service(s) restored: Thu, 22 May 2025 17:31:16 CEST

History:
Thu, 22 May 2025 17:30:59 CEST – Incident resolved. Cause: Break in fibercable. Fix: Subprovider performed fault correction on cable.
Thu, 22 May 2025 16:34:59 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6403583
Location: Ekolsund
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Tue, 20 May 2025 08:36:06 CEST
Service(s) restored: Tue, 20 May 2025 12:42:18 CEST

History:
Tue, 20 May 2025 11:30:58 CEST – Incident resolved. Cause: Broken cooling fan caused equipment to overheat. Fix: Technician on location aired out the equipment while we wait for permanent replacement of broken equipment.
Tue, 20 May 2025 10:36:38 CEST – Technician en route.
Tue, 20 May 2025 08:41:18 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6392459
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Wed, 14 May 2025 13:29:37 CEST
Service(s) restored: Wed, 14 May 2025 15:41:05 CEST

History:
Wed, 14 May 2025 15:39:56 CEST – Incident resolved. Cause: Local power work. Fix: Power was restored.
Wed, 14 May 2025 13:31:14 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6394239
Location: Farsta
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 15 May 2025 09:04:19 CEST
Service(s) restored: Thu, 15 May 2025 17:51:06 CEST

History:
Thu, 15 May 2025 17:50:52 CEST – Incident resolved. Cause: Cable cut on subprovider cable. Fix: Cable was repaired by subprovider.
Thu, 15 May 2025 12:09:27 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Thu, 15 May 2025 09:22:05 CEST – Technician ordered.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6418170
Location: Fjälkinge
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Fri, 23 May 2025 15:54:26 CEST
Service(s) restored: Fri, 23 May 2025 19:11:08 CEST

History:
Fri, 23 May 2025 19:10:32 CEST – Incident resolved. Cause: Local power outage Fix: Local power outage has been remedied.
Fri, 23 May 2025 17:03:45 CEST – A technician dispatched to continue troubleshooting. ETA 4 hours
Fri, 23 May 2025 16:02:56 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6397797
Location: Frösön
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Fri, 16 May 2025 11:20:12 CEST
Service(s) restored: Sat, 17 May 2025 12:04:30 CEST

History:
Sat, 17 May 2025 12:03:24 CEST – Incident resolved. Cause: Fiber break. Fix: Damaged fiber replaced.
Sat, 17 May 2025 04:47:53 CEST – The Majority of the circuits are up, we have 1 link that is still down. Investigations on regard to that link will continue tomorrow
Sat, 17 May 2025 02:41:57 CEST – Technician on-site. Fibre splicing in progress
Fri, 16 May 2025 19:36:14 CEST – Cable fault detected. Technicians are working on remedying the issue.
Fri, 16 May 2025 18:11:46 CEST – Technician on-site. Fault correction in progress
Fri, 16 May 2025 15:10:35 CEST – A technician is collecting spare parts and material on thier way to the site. Arrival to site will be slightly delayed.
Fri, 16 May 2025 12:05:03 CEST – A technician dispatched to continue troubleshooting. ETA 3 hours
Fri, 16 May 2025 11:27:03 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6402866
Location: Glanshammar
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 19 May 2025 17:14:04 CEST
Service(s) restored: Tue, 20 May 2025 09:21:32 CEST

History:
Tue, 20 May 2025 09:00:23 CEST – Incident resolved. Cause: Local power outage. Fix: Local power outage has been remedied.
Mon, 19 May 2025 18:14:09 CEST – Technician ordered. Troubleshooting will be postponed until tomorrow.
Mon, 19 May 2025 17:16:55 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6404378
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Fiber work

Occurred: Tue, 20 May 2025 10:56:03 CEST
Service(s) restored: Tue, 20 May 2025 12:38:46 CEST

History:
Tue, 20 May 2025 12:38:10 CEST – Incident resolved. Cause: A planned work with fibercable. Fix: Planned work completed.
Tue, 20 May 2025 11:00:05 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6391367
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 May 2025 09:07:13 CEST
Service(s) restored: Wed, 14 May 2025 13:25:12 CEST

History:
Wed, 14 May 2025 13:24:49 CEST – Incident resolved. Cause: Local power outage Fix: Power to the affected hardware has been restored.
Wed, 14 May 2025 10:23:30 CEST – Technician ordered.
Wed, 14 May 2025 09:18:42 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6417138
Location: Halmstad
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Fri, 23 May 2025 10:43:41 CEST
Service(s) restored: Fri, 23 May 2025 15:16:55 CEST

History:
Fri, 23 May 2025 15:16:26 CEST – Incident resolved. Cause: Failed planned work. Fix: The planned work was completed after service window ended.
Fri, 23 May 2025 14:50:13 CEST – Services are restored in a per-case basis as they are fault reported to us. If your services are still affected after the planned maintenance, please open a ticket with our service desk.
Fri, 23 May 2025 13:28:47 CEST – Services are restored in a per-case basis as they are fault reported to us. If your services are still affected after the planned maintenance, please open a ticket with our service desk.
Fri, 23 May 2025 10:47:42 CEST – Problems after planned change. Fault correction ongoing.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6408832
Location: Halmstad
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 21 May 2025 09:25:43 CEST
Service(s) restored: Wed, 21 May 2025 10:08:49 CEST

History:
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6391415
Location: Kungsbacka
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 May 2025 09:12:17 CEST
Service(s) restored: Wed, 14 May 2025 11:28:49 CEST

History:
Wed, 14 May 2025 11:27:35 CEST – Incident resolved. Cause: Suspected power outage Fix: Restored automatically from suspected power outage
Wed, 14 May 2025 09:13:52 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6402394
Location: Limhamn
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 19 May 2025 14:29:27 CEST
Service(s) restored: Mon, 19 May 2025 16:41:55 CEST

History:
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6393488
Location: Luleå
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Wed, 14 May 2025 20:21:44 CEST
Service(s) restored: Wed, 14 May 2025 23:32:23 CEST

History:
Wed, 14 May 2025 23:30:40 CEST – Incident resolved. Cause: Power work at the location Fix: The power came back up before our engineer came to location.
Wed, 14 May 2025 21:23:45 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6402492
Location: Mora
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Mon, 19 May 2025 14:59:47 CEST
Service(s) restored: Tue, 20 May 2025 11:47:49 CEST

History:
Tue, 20 May 2025 11:47:29 CEST – Incident resolved. Cause: Broken hardware. Fix: Hardware has been replaced.
Tue, 20 May 2025 09:04:05 CEST – Configuration will be implemented during the day.
Tue, 20 May 2025 07:12:11 CEST – Hardware has been replaced. Some configuration is still needed for services to be restored.
Mon, 19 May 2025 16:08:03 CEST – Technician ordered
Mon, 19 May 2025 15:32:41 CEST – Technician ordered.
Mon, 19 May 2025 15:13:35 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6393830
Location: Mullsjö
Description: Multiple customer affecting fault
Fault type: Hardware card error

Occurred: Thu, 15 May 2025 07:29:36 CEST
Service(s) restored: Thu, 15 May 2025 21:32:00 CEST

History:
Thu, 15 May 2025 18:06:24 CEST – Sub provider is awaiting delivery of replacement equipment and parts.
Thu, 15 May 2025 13:03:11 CEST – Sub provider is awaiting delivery of replacement equipment and parts.
Thu, 15 May 2025 11:08:38 CEST – Technician ordered.
Thu, 15 May 2025 09:49:24 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Thu, 15 May 2025 07:32:44 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6413310
Location: Nyköping
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 22 May 2025 12:44:23 CEST
Service(s) restored: Fri, 23 May 2025 14:48:05 CEST

History:
Fri, 23 May 2025 14:02:46 CEST – Incident resolved. Cause: Cable cut in buildingowners network Fix: Damaged cable was repaired.
Fri, 23 May 2025 10:28:36 CEST – The technician has measured the signals and confirms a cable break. Fault correction continues.
Thu, 22 May 2025 16:49:21 CEST – Fault correction is on hold until tomorrow due to lack of access to the location.
Thu, 22 May 2025 14:39:50 CEST – Technician ordered.
Thu, 22 May 2025 12:49:36 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6396720
Location: Nyköping
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Thu, 15 May 2025 23:52:23 CEST
Service(s) restored: Fri, 16 May 2025 04:58:53 CEST

History:
Fri, 16 May 2025 04:58:38 CEST – Incident resolved. Cause: Power work completed Fix: Restored power
Thu, 15 May 2025 23:57:34 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6390950
Location: Nässjö
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 May 2025 06:21:56 CEST
Service(s) restored: Wed, 14 May 2025 13:14:08 CEST

History:
Wed, 14 May 2025 13:12:21 CEST – Incident resolved. Cause: Planned work took longer than expected. Fix: Finished cable work.
Wed, 14 May 2025 06:29:24 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6399468
Location: Pori
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Sat, 17 May 2025 17:31:38 CEST
Service(s) restored: Sun, 18 May 2025 13:26:23 CEST

History:
Sun, 18 May 2025 13:24:41 CEST – Incident resolved. Cause: Break in fibercable. Fix: Identified fiber break was repaired.
Sun, 18 May 2025 12:52:50 CEST – Majority of b2c services were restored 23:30 17/5, Pori is still affected repair work is ongoing.
Sun, 18 May 2025 11:32:09 CEST – Cable cut within subprovider’s network, repair work is ongoing. no ETR
Sat, 17 May 2025 18:04:17 CEST – Suspected fault within within our subprovider’s network. Troubleshooting is ongoing with subprovider.
Sat, 17 May 2025 17:41:09 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6403800
Location: Rejmyre
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 20 May 2025 09:17:08 CEST
Service(s) restored: Tue, 20 May 2025 21:01:20 CEST

History:
Tue, 20 May 2025 20:58:59 CEST – Incident resolved. Cause: Excavation of fiber cable Fix: Subprovider repaired the fibercable
Tue, 20 May 2025 13:13:59 CEST – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // The fault has been located to be with our subcontractor. Troubleshooting is ongoing with a subcontractor
Tue, 20 May 2025 10:01:07 CEST – Technician ordered.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6417962
Location: Rimforsa
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Fri, 23 May 2025 14:38:07 CEST
Service(s) restored: Fri, 23 May 2025 15:38:44 CEST

History:
Fri, 23 May 2025 15:37:22 CEST – Incident resolved. Cause: Outage is resolved and services are restored after the power outage was remedied. Fix: Power outage resolved by itself.
Fri, 23 May 2025 14:51:13 CEST – Troubleshooting in progress.
Fri, 23 May 2025 14:43:36 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6391001
Location: Rimforsa
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 14 May 2025 07:14:18 CEST
Service(s) restored: Wed, 14 May 2025 11:25:47 CEST

History:
Wed, 14 May 2025 11:22:50 CEST – Outage is resolved and services are restored after the power outage was remedied.
Wed, 14 May 2025 07:17:33 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6409976
Location: Rätan
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 21 May 2025 12:11:44 CEST
Service(s) restored: Wed, 21 May 2025 17:11:43 CEST

History:
Wed, 21 May 2025 17:09:09 CEST – Incident resolved. Cause: Local power outage. Fix: Technician on location restored power to equipment.
Wed, 21 May 2025 12:59:13 CEST – Technician ordered.
Wed, 21 May 2025 12:16:48 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6400122
Location: Rödeby
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Sun, 18 May 2025 15:59:28 CEST
Service(s) restored: Sun, 18 May 2025 16:05:25 CEST

History:
Sun, 18 May 2025 16:07:16 CEST – Incident resolved. Cause: A local power outage was affecting our equipment in the area but has since been remedied. Fix: Equipment rebooted on it’s own after the power was restored.
Sun, 18 May 2025 16:02:47 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6412532
Location: Simrishamn
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Thu, 22 May 2025 08:06:00 CEST
Service(s) restored: Thu, 22 May 2025 10:48:17 CEST

History:
Thu, 22 May 2025 10:47:59 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the services are available again. All systems are working as normal.
Thu, 22 May 2025 08:07:56 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6397200
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Fri, 16 May 2025 09:10:33 CEST
Service(s) restored: Fri, 16 May 2025 10:48:52 CEST

History:
Fri, 16 May 2025 10:47:42 CEST – Incident resolved. Cause: Local power work. Fix: Work done, power was restored.
Fri, 16 May 2025 09:14:09 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.