Företag – Driftinformation

Information kring drift­störningar

Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.

Pågående driftstörningar

Ticket number: CS7000993
Location: Hallstahammar
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 11 Dec 2025 05:48:21 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 11 Dec 2025 12:00:00 CET

Last update(s):
Thu, 11 Dec 2025 05:55:35 CET – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6957690
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Thu, 04 Dec 2025 12:49:46 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 11 Dec 2025 14:00:00 CET

Last update(s):
Wed, 10 Dec 2025 22:08:13 CET – Fault correction will continue throughout the week and troubleshooting is in progress.
Mon, 08 Dec 2025 11:13:11 CET – Fault correction will continue throughout the week and troubleshooting is in progress.
Fri, 05 Dec 2025 13:17:34 CET – Fault correction in progress.
Thu, 04 Dec 2025 17:45:32 CET – Troubleshooting in progress.
Thu, 04 Dec 2025 12:56:22 CET – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6970908
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 10 Dec 2025 07:05:49 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 11 Dec 2025 10:00:00 CET

Last update(s):
Wed, 10 Dec 2025 18:05:51 CET – A disturbance detected in our subprovider’s network. Troubleshooting will continue with subprovider tomorrow morning.
Wed, 10 Dec 2025 18:03:43 CET – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 10 Dec 2025 12:22:47 CET – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 10 Dec 2025 07:09:29 CET – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7000750
Location: Uddevalla
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 11 Dec 2025 03:29:00 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Fri, 12 Dec 2025 14:00:00 CET

Last update(s):
Thu, 11 Dec 2025 03:47:05 CET – We currently have a network outage. Troubleshooting in progress
The update(s) are machine translated.

Ticket number: CS6962710
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Sat, 06 Dec 2025 08:17:30 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 11 Dec 2025 14:00:00 CET

Last update(s):
Tue, 09 Dec 2025 13:50:02 CET – Fault correction is postponed due to lack of access to the location.
Mon, 08 Dec 2025 13:00:48 CET – Fault correction is postponed due to lack of access to the location.
Mon, 08 Dec 2025 09:28:07 CET – Due to issue with access to location troubleshooting has been postponed.
Sat, 06 Dec 2025 14:27:35 CET – Technician ordered.
Sat, 06 Dec 2025 08:24:02 CET – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Åtgärdade driftstörningar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6965315
Location: Boden
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Mon, 08 Dec 2025 10:20:39 CET
Service(s) restored: Mon, 08 Dec 2025 13:40:59 CET

History:
Mon, 08 Dec 2025 13:40:29 CET – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the services are available again. All systems are working as normal.
Mon, 08 Dec 2025 12:35:39 CET – Power supplier is working on solving the issue.
Mon, 08 Dec 2025 10:23:59 CET – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6971407
Location: Bromma, Alvik
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 10 Dec 2025 10:15:01 CET
Service(s) restored: Wed, 10 Dec 2025 19:21:20 CET

History:
Wed, 10 Dec 2025 19:20:55 CET – Incident resolved. Cause: Power outage. Fix: Outage is resolved and services are restored after the power outage was remedied.
Wed, 10 Dec 2025 10:19:09 CET – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6971429
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 10 Dec 2025 10:19:37 CET
Service(s) restored: Wed, 10 Dec 2025 14:02:09 CET

History:
Wed, 10 Dec 2025 12:17:29 CET – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 10 Dec 2025 10:30:11 CET – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6967626
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Tue, 09 Dec 2025 00:56:22 CET
Service(s) restored: Wed, 10 Dec 2025 15:27:00 CET

History:
Wed, 10 Dec 2025 15:26:44 CET – Incident resolved. Cause: Local power outage Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 10 Dec 2025 08:22:41 CET – A local power outage has been identified. Technician is expected to resolve the issue later today and restoration is estimated this afternoon.
Tue, 09 Dec 2025 20:15:35 CET – Troubleshooting is on hold till tomorrow due to access issues.
Tue, 09 Dec 2025 12:35:53 CET – Technician ordered.
Tue, 09 Dec 2025 09:06:43 CET – Technician ordered.
Tue, 09 Dec 2025 00:58:58 CET – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6969126
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 09 Dec 2025 12:00:41 CET
Service(s) restored: Wed, 10 Dec 2025 12:47:43 CET

History:
Wed, 10 Dec 2025 12:47:21 CET – Incident resolved. Cause: Break in fibercable. Fix: Fault correction on cable.
Wed, 10 Dec 2025 12:19:43 CET – Technician on-site. Troubleshooting in progress.
Tue, 09 Dec 2025 13:41:02 CET – Technician ordered.
Tue, 09 Dec 2025 12:05:12 CET – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6971904
Location: Mora
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Wed, 10 Dec 2025 12:02:28 CET
Service(s) restored: Wed, 10 Dec 2025 14:41:25 CET

History:
Wed, 10 Dec 2025 14:40:40 CET – Incident resolved. Cause: Subprovider power work. Fix: Subprovider power work has concluded, services are restored.
Wed, 10 Dec 2025 12:15:26 CET – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6970942
Location: Slöinge
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 10 Dec 2025 07:39:53 CET
Service(s) restored: Wed, 10 Dec 2025 15:00:26 CET

History:
Wed, 10 Dec 2025 14:56:30 CET – Incident resolved. Cause: Local power outage. Fix: The local power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 10 Dec 2025 13:53:29 CET – Technician ordered.
Wed, 10 Dec 2025 08:22:02 CET – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6971965
Location: Stenhamra
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 10 Dec 2025 12:13:17 CET
Service(s) restored: Wed, 10 Dec 2025 13:01:39 CET

History:
Wed, 10 Dec 2025 13:01:22 CET – Incident resolved. Cause: A brief interruption in the network services. Fix: No action taken, network services were restored automatically.
Wed, 10 Dec 2025 12:15:22 CET – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6970965
Location: Umeå
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Wed, 10 Dec 2025 07:50:42 CET
Service(s) restored: Wed, 10 Dec 2025 11:24:31 CET

History:
Wed, 10 Dec 2025 11:23:50 CET – Incident resolved. Cause: Unsuccessful planned work Fix: Fiber cable has been repaired and all services are restored.
Wed, 10 Dec 2025 08:00:14 CET – We are currently experiencing a network outage due to a planned work by subprovider. Excavation work is necessary. An excavator has been ordered to the site.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6967107
Location: Åkersberga
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 08 Dec 2025 17:11:17 CET
Service(s) restored: Wed, 10 Dec 2025 10:27:40 CET

History:
Wed, 10 Dec 2025 10:26:21 CET – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 10 Dec 2025 09:12:19 CET – Technician ordered.
Tue, 09 Dec 2025 10:34:05 CET – Technician ordered.
Mon, 08 Dec 2025 17:35:39 CET – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS6971472
Location: Örebro, Hertig Karls allé 64
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 10 Dec 2025 10:29:04 CET
Service(s) restored: Wed, 10 Dec 2025 11:48:44 CET

History:
Wed, 10 Dec 2025 11:47:02 CET – Incident resolved. Cause: A brief interruption in the services. Fix: Services were restored without action.
Wed, 10 Dec 2025 10:48:17 CET – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.