Företag – Driftinformation
Information kring driftstörningar
Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.
Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.
Pågående driftstörningar
Ticket number: CS6538166
Location: Espoo
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Thu, 03 Jul 2025 01:27:26 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Thu, 03 Jul 2025 06:28:15 CEST
Thu, 03 Jul 2025 04:44:16 CEST – Technician en route.
Thu, 03 Jul 2025 01:29:02 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6537957
Location: Hallaryd
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 22:03:36 CEST
Estimated Time of Repair: Thu, 03 Jul 2025 06:00:44 CEST
Status: Troubleshooting ongoing
Next update: Thu, 03 Jul 2025 06:05:01 CEST
Wed, 02 Jul 2025 22:17:39 CEST – The circuits are down due to a planned work that was announced to customers.
Wed, 02 Jul 2025 22:05:51 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6537710
Location: Onsala
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 18:48:44 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Thu, 03 Jul 2025 10:00:00 CEST
Wed, 02 Jul 2025 21:02:02 CEST – Due to issue with access to site troubleshooting will be postponed until tomorrow.
Wed, 02 Jul 2025 18:51:03 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6529425
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 30 Jun 2025 14:29:25 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Wed, 02 Jul 2025 17:00:00 CEST
Wed, 02 Jul 2025 12:56:09 CEST – We are working on solving access to site for technician.
Tue, 01 Jul 2025 19:12:43 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Tue, 01 Jul 2025 18:14:27 CEST – Troubleshooting ongoing
Tue, 01 Jul 2025 14:43:03 CEST – Technician ordered.
Tue, 01 Jul 2025 11:22:05 CEST – Fault correction is postponed due to lack of access to the location.
Mon, 30 Jun 2025 18:06:27 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Mon, 30 Jun 2025 14:32:55 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Åtgärdade driftstörningar
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6536965
Location: Brösarp
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 13:25:30 CEST
Service(s) restored: Wed, 02 Jul 2025 17:35:24 CEST
History:
Wed, 02 Jul 2025 17:31:20 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Wed, 02 Jul 2025 13:29:15 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6536697
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Wed, 02 Jul 2025 12:33:35 CEST
Service(s) restored: Wed, 02 Jul 2025 19:14:45 CEST
History:
Wed, 02 Jul 2025 19:13:59 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Wed, 02 Jul 2025 18:34:12 CEST – There is still an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Wed, 02 Jul 2025 16:34:51 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Wed, 02 Jul 2025 12:37:24 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6537579
Location: Falkenberg
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 16:59:26 CEST
Service(s) restored: Thu, 03 Jul 2025 01:26:17 CEST
History:
Thu, 03 Jul 2025 01:24:34 CEST – Incident resolved.
Cause:
Hardware/software issue.
Fix:
Rebooted hardware.
Wed, 02 Jul 2025 17:02:08 CEST – We’re having software issues affecting services that will require a restart of equipemt.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6527707
Location: Frösön
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Mon, 30 Jun 2025 04:07:27 CEST
Service(s) restored: Mon, 30 Jun 2025 06:02:24 CEST
History:
Mon, 30 Jun 2025 06:01:41 CEST – Incident resolved.
Cause:
Local power outage
Fix:
Power restored
Mon, 30 Jun 2025 04:09:13 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6533431
Location: HALLSTAHAMMAR
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Tue, 01 Jul 2025 17:25:22 CEST
Service(s) restored: Tue, 01 Jul 2025 18:07:34 CEST
History:
Tue, 01 Jul 2025 18:07:10 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Tue, 01 Jul 2025 17:28:25 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6527781
Location: Ingmarsö
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Mon, 30 Jun 2025 07:02:15 CEST
Service(s) restored: Mon, 30 Jun 2025 11:56:10 CEST
History:
Mon, 30 Jun 2025 11:58:26 CEST – Incident resolved.
Cause:
Power outage.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Mon, 30 Jun 2025 11:41:55 CEST – There is still an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Mon, 30 Jun 2025 11:00:56 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Mon, 30 Jun 2025 07:05:38 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6528546
Location: Mora
Description: Multiple customer affecting fault
Fault type: Faulty network element
Occurred: Mon, 30 Jun 2025 10:22:37 CEST
Service(s) restored: Tue, 01 Jul 2025 07:38:44 CEST
History:
Tue, 01 Jul 2025 07:38:21 CEST – Incident resolved.
Cause:
Faulty hardware
Fix:
Replaced the faulty hardware
Mon, 30 Jun 2025 21:12:46 CEST – Our engineers have restored the affected services. There is still a hardware fault detected. Troubleshooting will continue tomorrow.
Mon, 30 Jun 2025 17:00:14 CEST – A hardware fault detected. Technician en route to pick up replacement equipment and parts.
Mon, 30 Jun 2025 14:25:44 CEST – Technician on-site. Troubleshooting in progress.
Mon, 30 Jun 2025 11:45:26 CEST – Technician ordered.
Mon, 30 Jun 2025 10:27:23 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6529230
Location: Självik
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 30 Jun 2025 13:32:21 CEST
Service(s) restored: Tue, 01 Jul 2025 19:16:43 CEST
History:
Tue, 01 Jul 2025 19:16:17 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Tue, 01 Jul 2025 19:13:33 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Tue, 01 Jul 2025 14:50:51 CEST – Technician ordered.
Tue, 01 Jul 2025 10:47:48 CEST – Fault correction is on hold due to lack of access to the location.
Mon, 30 Jun 2025 17:57:29 CEST – The services are available again. Technician will be sent out tomorrow to troubleshoot since we still see some disruption in the services.
Mon, 30 Jun 2025 15:59:31 CEST – Technician en route.
Mon, 30 Jun 2025 13:46:08 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6530079
Location: Skogås
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 30 Jun 2025 19:52:02 CEST
Service(s) restored: Tue, 01 Jul 2025 13:22:27 CEST
History:
Tue, 01 Jul 2025 13:20:57 CEST – Incident resolved.
Cause:
Reason unknown.
Fix:
Resolved without action.
Mon, 30 Jun 2025 20:35:19 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Mon, 30 Jun 2025 19:55:55 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6528127
Location: Skutskär
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 30 Jun 2025 09:29:34 CEST
Service(s) restored: Mon, 30 Jun 2025 15:21:41 CEST
History:
Mon, 30 Jun 2025 15:20:40 CEST – Incident resolved.
Cause:
Cabinet fail and power cut.
Fix:
Cabinet remounted and power restored.
Mon, 30 Jun 2025 13:52:11 CEST – Due to location access issues, troubleshooting will be delayed.
Mon, 30 Jun 2025 12:09:10 CEST – Technician ordered.
Mon, 30 Jun 2025 09:32:35 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6528592
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 30 Jun 2025 10:29:22 CEST
Service(s) restored: Mon, 30 Jun 2025 10:59:15 CEST
History:
Mon, 30 Jun 2025 10:58:31 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Mon, 30 Jun 2025 10:35:03 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6527735
Location: Storlien
Description: Multiple customer affecting fault
Fault type: Fiber work
Occurred: Mon, 30 Jun 2025 06:20:09 CEST
Service(s) restored: Mon, 30 Jun 2025 08:57:51 CEST
History:
Mon, 30 Jun 2025 09:32:21 CEST – Incident resolved.
Cause:
Outage is resolved and services are restored after the cable fault was fixed
Fix:
Outage is resolved and services are restored after the cable fault was fixed
Mon, 30 Jun 2025 06:24:16 CEST – We currently have a network outage caused by a planned change taking longer to complete than estimated. Majority of services are restored, and technicians on location are working on the remaining ones.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6533175
Location: Tomelilla
Description: Multiple customer affecting fault
Fault type: Fiber break
Occurred: Tue, 01 Jul 2025 15:43:09 CEST
Service(s) restored: Tue, 01 Jul 2025 22:59:33 CEST
History:
Tue, 01 Jul 2025 22:58:02 CEST – Incident resolved.
Cause:
Break in fibercable.
Fix:
Fault correction on cable.
Tue, 01 Jul 2025 20:16:34 CEST – Cable fault detected. Out subprovider is working on remedying the issue. ETR 04:00
Tue, 01 Jul 2025 17:49:46 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 01 Jul 2025 16:30:43 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6537342
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 15:26:05 CEST
Service(s) restored: Wed, 02 Jul 2025 16:07:46 CEST
History:
Wed, 02 Jul 2025 16:07:24 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Wed, 02 Jul 2025 15:29:29 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6531180
Location: Upplands Väsby
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Tue, 01 Jul 2025 09:48:48 CEST
Service(s) restored: Tue, 01 Jul 2025 10:33:49 CEST
History:
Tue, 01 Jul 2025 10:30:54 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6537457
Location: Vagnhärad
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Wed, 02 Jul 2025 16:10:33 CEST
Service(s) restored: Wed, 02 Jul 2025 18:26:00 CEST
History:
Wed, 02 Jul 2025 18:25:13 CEST – Incident resolved.
Cause:
Local power outage suspected.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Wed, 02 Jul 2025 17:16:34 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Wed, 02 Jul 2025 16:38:50 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6533371
Location: Älmhult
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Tue, 01 Jul 2025 16:47:45 CEST
Service(s) restored: Tue, 01 Jul 2025 21:20:54 CEST
History:
Tue, 01 Jul 2025 21:18:50 CEST – Incident resolved.
Cause:
Local power outage.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Tue, 01 Jul 2025 19:41:53 CEST – Technician en route.
Tue, 01 Jul 2025 16:51:26 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6537030
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 13:44:54 CEST
Service(s) restored: Wed, 02 Jul 2025 14:20:23 CEST
History:
Wed, 02 Jul 2025 14:19:54 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Wed, 02 Jul 2025 13:55:20 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6534112
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Maintenance
Occurred: Wed, 02 Jul 2025 09:16:46 CEST
Service(s) restored: Wed, 02 Jul 2025 13:32:32 CEST
History:
Wed, 02 Jul 2025 13:32:07 CEST – Incident resolved.
Cause:
Unannounced planned work at our Subprovider
Fix:
Subprovider finished the unannounced planned work
Wed, 02 Jul 2025 13:17:10 CEST – An unannounced planned job has been carried out by our subcontractor. The work is ongoing and is expected to be completed shortly.
Wed, 02 Jul 2025 09:45:16 CEST – A technician dispatched to continue troubleshooting.
Wed, 02 Jul 2025 09:20:56 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6534045
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Wed, 02 Jul 2025 08:59:18 CEST
Service(s) restored: Wed, 02 Jul 2025 12:53:32 CEST
History:
Wed, 02 Jul 2025 12:52:31 CEST – Incident resolved.
Cause:
Unannounced planned work from subprovider
Fix:
Subprovider finished the unannounced planned work
Wed, 02 Jul 2025 09:05:14 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6531092
Location: Österbybruk
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Tue, 01 Jul 2025 09:29:04 CEST
Service(s) restored: Tue, 01 Jul 2025 12:32:34 CEST
History:
Tue, 01 Jul 2025 12:31:09 CEST – Incident resolved.
Cause:
Power failure.
Fix:
Power restored.
Tue, 01 Jul 2025 09:58:18 CEST – We currently have a network outage. Troubleshooting in progress.
Tue, 01 Jul 2025 09:36:19 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.