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Ticket number: CS6836797
Location: Upplands Väsby
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Mon, 27 Oct 2025 11:44:17 CET
Estimated Time of Repair: Fri, 28 Nov 2025 16:00:00 CET

Status: Field technician on-site. Fault correction in progress
Next update: Fri, 28 Nov 2025 18:00:00 CET

Last update(s):
Fri, 28 Nov 2025 17:28:44 CET – Incident resolved. Cause: The incoming fiber cable had been cut by mistake due to ongoing construction work in the area and was damaged at several locations. Fix: Technicians on site replaced the cable and did a temporary solution to restore the services. A permanent solution is going to be followed up on at a later time.
Fri, 28 Nov 2025 16:56:51 CET – Most of the services have now been restored after the incoming fiber cable has been repaired. There is still remaining issues affecting customers in the area, fault correction is still ongoing.
Fri, 28 Nov 2025 15:45:25 CET – Technician on-site. Fibre splicing in progress on the other end.
Fri, 28 Nov 2025 14:43:35 CET – Technician on-site. Fibre splicing in progress in the first well.
Fri, 28 Nov 2025 13:15:38 CET – Fault correction is in progress. The technicians on-site have located several damages to the pipe, and they are currently looking at different solutions to try to repair it so that a new fiber can be pulled through again.
Fri, 28 Nov 2025 11:16:53 CET – Technician on-site. Fault correction in progress
Fri, 28 Nov 2025 09:14:36 CET – Technician on-site. Deployment of fibre cable in progress.
Wed, 26 Nov 2025 10:43:29 CET – Today, the asphalt around the area where the damage is located will be broken up. Tomorrow morning, an excavator will arrive to dig out where the fiber cable lays so that it becomes accessible for repair. On Friday morning, the actual repair of the fiber cable is expected to be carried out. We have now set an ETR at 2025-11-28 16:00:00
Tue, 25 Nov 2025 12:35:28 CET – An excavator is expected to arrive at the construction site this afternoon or tomorrow. Once the excavation work is completed, the technician will begin repairing the fiber cable. We will provide an update once the time for our repair has been confirmed.
Mon, 24 Nov 2025 15:56:09 CET – The technician has confirmed a cable cut, and excavation work is required. An excavator must be ordered by the property owner, as the issue is located within an active construction area. Once we have access to the cable, a permanent repair can be carried out. We will update more of the situation as soon as we know more.
Mon, 24 Nov 2025 13:27:14 CET – The technician has measured the signals and identified a potential cable break. Troubleshooting still ongoing.
Mon, 24 Nov 2025 09:28:48 CET – Technicians will arrive today and are en route to location for further troubleshooting.
Mon, 24 Nov 2025 09:07:50 CET – We are still working intensively to locate and resolve the ongoing service disruption. We have ordered technicians to remidy the ongoing service distruption. This time with another plan and strategy. They are expected to arrive at earliest today or tomorrow. We will provide you more information as soon as we know more of the situation.
Fri, 21 Nov 2025 23:00:27 CET – A summary of the work so far and going forward. We are working intensively to locate and resolve the ongoing service disruption. The troubleshooting is complex because the property owner owns the building network (the fiber cables in the building) and GlobalConnect owns the fiber equipment (fiber receivers and switches). The property owner has not been able to provide us with documentation, which makes it more difficult to identify the issue. Our technicians have carried out several on-site investigations, and we are now working on several parallel tracks to move forward. One of these is underway right now, and we will provide an update as soon as we have new information to provide.
Fri, 21 Nov 2025 19:13:54 CET – Troubleshooting ongoing
Fri, 21 Nov 2025 15:10:24 CET – Troubleshooting ongoing
Thu, 20 Nov 2025 14:05:34 CET – Repair work will be delayed until tomorrow per agreement with property owner.
Thu, 20 Nov 2025 10:04:39 CET – Technician en route.
Wed, 19 Nov 2025 22:09:59 CET – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Tue, 18 Nov 2025 12:34:51 CET – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Mon, 17 Nov 2025 18:14:16 CET – Fault correction is on hold due to lack of access to the location.
Fri, 14 Nov 2025 10:42:27 CET – Fault correction is on hold due to lack of access to the location.
Thu, 13 Nov 2025 15:19:17 CET – Fault correction is on hold until tomorrow due to lack of access to the location.
Tue, 11 Nov 2025 20:34:40 CET – We are still working with our provider to identify the fault location and plan for future stability and faster resolutions.
Mon, 10 Nov 2025 23:01:33 CET – We are still working with our provider to identify the fault location and plan for future stability and faster resolutions.
Fri, 07 Nov 2025 16:18:15 CET – We are still working with our provider to identify the fault location and plan for future stability and faster resolutions.
Thu, 06 Nov 2025 19:23:40 CET – We are still working with our provider to identify the fault location. Additional work to ensure future stability and faster resolutions are also under way.
Wed, 05 Nov 2025 14:18:01 CET – We have been unable to locate the fault location on behalf of our provider and are unable to troubleshoot further. Our provider is investigating to find additional information so that the fault can be located and repaired.
Wed, 05 Nov 2025 14:09:56 CET – Troubleshooting is ongoing with subprovider.
Tue, 04 Nov 2025 22:31:00 CET – Troubleshooting is ongoing with subprovider.
Tue, 04 Nov 2025 13:29:25 CET – Sub provider informs their work is completed, but our services are still down, so we are continuing to troubleshoot.
Tue, 04 Nov 2025 09:17:39 CET – Sub provider informs that tech is on location and that troubleshooting and fault correction is underway. They had no ETA to provide at this time.
Mon, 03 Nov 2025 20:33:50 CET – Sub providers technician has been to site. They inform us that this will be handled tomorrow. We’re keeping in touch and will continue to do so with subprovider tomorrow for additional updates.
Mon, 03 Nov 2025 11:35:18 CET – As the fault is more extensive than initially estimated, resolution time may be longer than normal
Fri, 31 Oct 2025 11:48:08 CET – As the fault is more extensive than initially estimated, correction time may be longer than normal
Fri, 31 Oct 2025 11:15:28 CET – Technician ordered.
Thu, 30 Oct 2025 16:23:13 CET – Subprovider troubleshooting ongoing.
Thu, 30 Oct 2025 09:09:59 CET – Subprovider troubleshooting ongoing.
Wed, 29 Oct 2025 19:44:11 CET – Subprovider troubleshooting ongoing.
Wed, 29 Oct 2025 11:45:11 CET – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider
Wed, 29 Oct 2025 08:35:29 CET – Technician en route
Tue, 28 Oct 2025 21:53:37 CET – Due to lack of access to the site, troubleshooting will continue tomorrow morning at 08.30. The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Tue, 28 Oct 2025 21:11:47 CET – New technician en route.
Tue, 28 Oct 2025 17:59:18 CET – Technician on-site. Troubleshooting in progress
Tue, 28 Oct 2025 15:21:36 CET – Technician on-site. Troubleshooting in progress
Tue, 28 Oct 2025 13:20:42 CET – Technician has been delayed but is on his way to site for further troubleshooting.
Tue, 28 Oct 2025 08:51:15 CET – Tech en route to the site
Mon, 27 Oct 2025 18:46:18 CET – Due to lack of access to location, troubleshooting will continue tomorrow in the morning.
Mon, 27 Oct 2025 18:24:33 CET – Troubleshooting in progress
Mon, 27 Oct 2025 13:11:14 CET – Technician ordered.
Mon, 27 Oct 2025 12:06:49 CET – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6925610
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Mon, 24 Nov 2025 14:38:46 CET
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: Mon, 01 Dec 2025 11:00:00 CET

Last update(s):
Fri, 28 Nov 2025 11:39:44 CET – Fault correction is on hold until Monday due to lack of access to the location.
Thu, 27 Nov 2025 13:43:14 CET – Technician ordered
Thu, 27 Nov 2025 13:17:44 CET – Troubleshooting in progress.
Thu, 27 Nov 2025 01:43:49 CET – Troubleshooting in progress.
Tue, 25 Nov 2025 18:33:12 CET – Troubleshooting in progress.
Tue, 25 Nov 2025 13:43:04 CET – Troubleshooting in progress.
Mon, 24 Nov 2025 18:36:49 CET – Technician ordered.
Mon, 24 Nov 2025 14:59:35 CET – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.