Företag – Driftinformation

Information kring drift­störningar

Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

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Pågående driftstörningar

Ticket number: CS7792243
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 13 Oct 2026 16:23:54 CEST
Estimated Time of Repair: To be announced

Status: As the fault is more extensive than initially estimated, correction time may be longer than normal
Next update: Thu, 15 Oct 2026 10:00:00 CEST

Last update(s):
Thu, 15 Oct 2026 06:53:37 CEST – Planning for the repair has been completed, but we are still waiting for sourcing of necessary materials. In the meanwhile we are following up whether some services are possible to reroute as a temporary solution, as the permanent fix might take a little longer.
Wed, 14 Oct 2026 22:54:55 CEST – Planning for the repair has been completed, but we are still waiting for sourcing of necessary materials. In the meanwhile we are following up whether some services are possible to reroute as a temporary solution, as the permanent fix might take a little longer.
Wed, 14 Oct 2026 17:13:43 CEST – As the network fault is more extensive than initially estimated, the repair time may be longer than normal. Multiple cables are damaged but not fully cut. Due to this fault being more extensive than initially estimated, the repair time may be longer than normal. Planning for the repair is currently ongoing.
Wed, 14 Oct 2026 13:01:36 CEST – Cable fault detected. Technicians are working on remedying the issue.
Wed, 14 Oct 2026 12:31:44 CEST – The technician has measured the signals and identified a potential cable break. They are en route to locate the break.
Wed, 14 Oct 2026 09:07:36 CEST – Field technician ordered
Tue, 13 Oct 2026 17:42:37 CEST – Fault correction is on hold until tomorrow due to lack of access to the location.
Tue, 13 Oct 2026 16:39:24 CEST – A technician has been ordered.
Tue, 13 Oct 2026 16:26:01 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7704561
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 09 Sep 2026 14:20:57 CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: Fri, 30 Oct 2026 11:00:00 CET

Last update(s):
Thu, 10 Sep 2026 08:13:02 CEST – Incident resolved. Cause: Ongoing renovation on site. Fix: This will be followed up next month to verify that network services are available again.
Wed, 09 Sep 2026 18:24:18 CEST – A technician has been ordered.
Wed, 09 Sep 2026 15:12:19 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7792690
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 Oct 2026 06:17:43 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 13:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 13:17:48 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
Wed, 14 Oct 2026 06:28:22 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7795729
Location: Kungsbacka
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 15 Oct 2026 07:27:18 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 11:00:00 CEST

Last update(s):
Thu, 15 Oct 2026 07:29:28 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7795681
Location: Luleå
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 15 Oct 2026 06:22:48 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 09:30:00 CEST

Last update(s):
Thu, 15 Oct 2026 06:30:20 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7787434
Location: Rånäs
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 12 Oct 2026 08:41:21 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 10:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 18:25:47 CEST – Troubleshooting in progress.
Wed, 14 Oct 2026 13:16:11 CEST – Troubleshooting in progress.
Wed, 14 Oct 2026 05:38:51 CEST – We currently have a network outage. Troubleshooting in progress.
Mon, 12 Oct 2026 14:34:36 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 12 Oct 2026 14:11:48 CEST – Technician en route.
Mon, 12 Oct 2026 08:49:44 CEST – A technician has been ordered.
Mon, 12 Oct 2026 08:44:06 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7790996
Location: Sävsjö
Description: Multiple customer affecting fault
Fault type: Upgrade

Occurred: Tue, 13 Oct 2026 10:54:22 CEST
Estimated Time of Repair: To be announced

Status: Fault correction in progress
Next update: Thu, 15 Oct 2026 15:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 14:19:53 CEST – Troubleshooting is still in progress.
Tue, 13 Oct 2026 15:35:07 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
Tue, 13 Oct 2026 13:47:41 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7795408
Location: Timmersdala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 Oct 2026 22:59:43 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 09:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 23:01:40 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7793496
Location: Trollhättan
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Wed, 14 Oct 2026 10:04:35 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 15 Oct 2026 10:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 21:20:40 CEST – There is ongoing power work in the area affecting GlobalConnect equipment.
Wed, 14 Oct 2026 20:00:52 CEST – There is ongoing power work in the area affecting GlobalConnect equipment.
Wed, 14 Oct 2026 17:30:32 CEST – There is ongoing power work in the area affecting GlobalConnect equipment.
Wed, 14 Oct 2026 13:18:57 CEST – Technician en route.
Wed, 14 Oct 2026 10:10:45 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS7792239
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 13 Oct 2026 16:23:07 CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: Thu, 15 Oct 2026 09:00:00 CEST

Last update(s):
Wed, 14 Oct 2026 19:10:19 CEST – Troubleshooting ongoing with subprovider.
Wed, 14 Oct 2026 13:17:08 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 08:12:48 CEST – Technician en route. ETA xxx A technician dispatched to continue troubleshooting.
Tue, 13 Oct 2026 19:11:41 CEST – A technician has been ordered.
Tue, 13 Oct 2026 16:26:33 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Åtgärdade driftstörningar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7769764
Location: Antnäs
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Mon, 05 Oct 2026 05:54:43 CEST
Service(s) restored: Mon, 05 Oct 2026 15:02:40 CEST

History:
Mon, 05 Oct 2026 15:01:02 CEST – Incident resolved. Cause: Failed planned work from Subprovider. Fix: Overdue planned work completed.
Mon, 05 Oct 2026 11:37:12 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Mon, 05 Oct 2026 08:53:09 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Mon, 05 Oct 2026 06:01:31 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7778065
Location: Borås
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Wed, 07 Oct 2026 10:56:01 CEST
Service(s) restored: Wed, 07 Oct 2026 16:12:07 CEST

History:
Wed, 07 Oct 2026 16:10:30 CEST – Incident resolved. Cause: The fiber connection was incorrectly patched by a sub-provider. Fix: The issue has been resolved, and the fiber is now connected to the correct port.
Wed, 07 Oct 2026 15:47:43 CEST – The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Wed, 07 Oct 2026 13:42:14 CEST – Technician en route.
Wed, 07 Oct 2026 11:00:50 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7784314
Location: Bro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Fri, 09 Oct 2026 11:08:56 CEST
Service(s) restored: Fri, 09 Oct 2026 11:18:28 CEST

History:
Fri, 09 Oct 2026 11:17:12 CEST – Incident resolved. Cause: A brief interruption in the network services. Fix: Network services were restored without action.
Fri, 09 Oct 2026 11:12:43 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7782470
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Thu, 08 Oct 2026 14:56:14 CEST
Service(s) restored: Thu, 08 Oct 2026 19:07:37 CEST

History:
Thu, 08 Oct 2026 19:07:02 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Thu, 08 Oct 2026 16:40:17 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Thu, 08 Oct 2026 15:02:47 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7776334
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 07 Oct 2026 02:16:23 CEST
Service(s) restored: Wed, 07 Oct 2026 13:10:47 CEST

History:
Wed, 07 Oct 2026 13:06:03 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 07 Oct 2026 08:39:48 CEST – Renovation work in the building is impacting GlobalConnect equipment. The contractor is working to get power back
Wed, 07 Oct 2026 02:18:34 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7784988
Location: Farsta
Description: Multiple customer affecting fault
Fault type: Faulty HW card

Occurred: Fri, 09 Oct 2026 14:21:31 CEST
Service(s) restored: Fri, 09 Oct 2026 19:04:17 CEST

History:
Fri, 09 Oct 2026 19:02:19 CEST – Incident resolved. Cause: Hardware issue on equipment owned by GlobalConnect. Fix: Hardware replaced.
Fri, 09 Oct 2026 18:06:17 CEST – Awaiting delivery of replacement equipment and parts.
Fri, 09 Oct 2026 16:25:33 CEST – Awaiting delivery of replacement equipment and parts.
Fri, 09 Oct 2026 14:26:24 CEST – We currently have a network outage. Troubleshooting in progress. Faulty hardware has been found and replacement parts are being ordered.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7783552
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Fri, 09 Oct 2026 04:40:52 CEST
Service(s) restored: Fri, 09 Oct 2026 08:38:53 CEST

History:
Fri, 09 Oct 2026 08:38:15 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Fri, 09 Oct 2026 04:42:46 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7786769
Location: Haparanda, Tornio, Kemi
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Sun, 11 Oct 2026 14:44:48 CEST
Service(s) restored: Mon, 12 Oct 2026 01:44:12 CEST

History:
Mon, 12 Oct 2026 01:43:53 CEST – Incident resolved. Cause: The incident was caused by a fiber break on fiber owned by our subprovider. Fix: Fiber break located and spliced.
Sun, 11 Oct 2026 17:36:36 CEST – A disturbance detected in our subprovider’s network. Cable fault detected. Subprovider technician on-site. Preparing to start fault correction
Sun, 11 Oct 2026 14:57:23 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7786997
Location: Hedemora, Horndal
Description: Multiple customer affecting fault
Fault type: Fiber work

Occurred: Mon, 12 Oct 2026 01:02:25 CEST
Service(s) restored: Mon, 12 Oct 2026 06:51:05 CEST

History:
Mon, 12 Oct 2026 06:49:52 CEST – Incident resolved. Cause: A brief interruption in the network services. Fix: Network services were restored.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7786560
Location: Hemse
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Sun, 11 Oct 2026 08:27:55 CEST
Service(s) restored: Sun, 11 Oct 2026 14:47:12 CEST

History:
Sun, 11 Oct 2026 14:46:56 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Sun, 11 Oct 2026 13:00:24 CEST – A technician has been ordered.
Sun, 11 Oct 2026 08:33:22 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7776043
Location: Hisings backa
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Tue, 06 Oct 2026 17:58:48 CEST
Service(s) restored: Tue, 06 Oct 2026 19:12:09 CEST

History:
Tue, 06 Oct 2026 19:09:41 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Tue, 06 Oct 2026 18:05:25 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7795302
Location: Hållnäs
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Wed, 14 Oct 2026 19:24:48 CEST
Service(s) restored: Thu, 15 Oct 2026 06:09:23 CEST

History:
Thu, 15 Oct 2026 06:08:33 CEST – Incident resolved. Cause: Planned work from Subprovider Fix: Planned work completed.
Thu, 15 Oct 2026 01:01:08 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 20:37:55 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 19:39:41 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7788868
Location: Jönköping
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Mon, 12 Oct 2026 13:09:00 CEST
Service(s) restored: Tue, 13 Oct 2026 17:12:53 CEST

History:
Tue, 13 Oct 2026 13:39:23 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 12 Oct 2026 17:37:11 CEST – Fault correction is on hold until tomorrow due to lack of access to the location.
Mon, 12 Oct 2026 16:34:45 CEST – Technician en route. ETA 17.30
Mon, 12 Oct 2026 13:41:17 CEST – A technician has been ordered.
Mon, 12 Oct 2026 13:10:43 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7788676
Location: Klågerup
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Mon, 12 Oct 2026 12:33:12 CEST
Service(s) restored: Mon, 12 Oct 2026 13:36:04 CEST

History:
Mon, 12 Oct 2026 13:29:16 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 12 Oct 2026 12:45:57 CEST – A technician has been ordered.
Mon, 12 Oct 2026 12:34:41 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7792711
Location: Kungsbacka
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Wed, 14 Oct 2026 06:40:36 CEST
Service(s) restored: Wed, 14 Oct 2026 13:11:51 CEST

History:
Wed, 14 Oct 2026 13:08:44 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Wed, 14 Oct 2026 10:07:00 CEST – Troubleshooting in progress.
Wed, 14 Oct 2026 06:45:09 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7792486
Location: Ludvika
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 13 Oct 2026 19:42:06 CEST
Service(s) restored: Wed, 14 Oct 2026 18:58:29 CEST

History:
Wed, 14 Oct 2026 18:55:21 CEST – Incident resolved. Cause: Damaged cable by external part due to construction work. Fix: The damaged cable was replaced with a new one, restoring affected services.
Wed, 14 Oct 2026 12:39:35 CEST – Technician on-site. Preparing to start fault correction
Tue, 13 Oct 2026 23:34:50 CEST – A technician has been ordered.
Tue, 13 Oct 2026 19:45:01 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7780313
Location: Luleå
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 08 Oct 2026 01:14:41 CEST
Service(s) restored: Thu, 08 Oct 2026 05:35:30 CEST

History:
Thu, 08 Oct 2026 05:27:23 CEST – Incident resolved. Cause: A brief interruption in the network services. Fix: Network services were restored
Thu, 08 Oct 2026 01:23:17 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7789795
Location: Lönsboda
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Mon, 12 Oct 2026 18:59:23 CEST
Service(s) restored: Mon, 12 Oct 2026 20:04:28 CEST

History:
Mon, 12 Oct 2026 20:03:55 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 12 Oct 2026 19:10:18 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7786205
Location: Lönsboda
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Sat, 10 Oct 2026 12:07:10 CEST
Service(s) restored: Sat, 10 Oct 2026 13:17:29 CEST

History:
Sat, 10 Oct 2026 13:17:01 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Sat, 10 Oct 2026 12:13:39 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Sat, 10 Oct 2026 12:09:03 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7790683
Location: Mellerud
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Tue, 13 Oct 2026 09:56:03 CEST
Service(s) restored: Tue, 13 Oct 2026 22:11:07 CEST

History:
Tue, 13 Oct 2026 22:10:45 CEST – Incident resolved. Cause: The incident was caused by a fiber break on fiber owned by our subprovider. Fix: Optical values restored by cleaning fiber patch and optics
Tue, 13 Oct 2026 19:56:02 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 16:46:54 CEST – Incident resolved. Cause: The incident was caused by a fiber break on fiber owned by our subprovider. Fix: Optical values restored by cleaning fiber patch and optics
Tue, 13 Oct 2026 16:32:17 CEST – Troubleshooting is still ongoing with subprovider who has given an ETR of 08.00 tomorrow morning
Tue, 13 Oct 2026 15:36:15 CEST – The initial fault has been remedied but we’re still seeing loss of signal that’s causing issues for customers. Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 13:16:07 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 10:41:25 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 10:22:19 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7773088
Location: Nyköping
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Mon, 05 Oct 2026 19:38:41 CEST
Service(s) restored: Tue, 06 Oct 2026 06:32:55 CEST

History:
Tue, 06 Oct 2026 06:32:35 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 05 Oct 2026 20:03:57 CEST – A technician has been ordered.
Mon, 05 Oct 2026 19:52:00 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7788331
Location: Oslo – Tønsberg
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Mon, 12 Oct 2026 11:34:48 CEST
Service(s) restored: Mon, 12 Oct 2026 17:08:55 CEST

History:
Mon, 12 Oct 2026 17:06:56 CEST – Incident resolved. Cause: Fiber break on fiber owned by Subprovider. Fix: Fiber break located and spliced.
Mon, 12 Oct 2026 14:04:09 CEST – Subprovider has measured signals and identified a potential cable break. They are en route to locate the break.
Mon, 12 Oct 2026 12:34:49 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7790134
Location: Partille
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 13 Oct 2026 05:27:55 CEST
Service(s) restored: Wed, 14 Oct 2026 21:48:18 CEST

History:
Wed, 14 Oct 2026 21:47:17 CEST – Incident resolved. Cause: Fiber break on fiber owned by Subprovider. Fix: Fiber break located and spliced.
Wed, 14 Oct 2026 21:28:31 CEST – Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 18:09:50 CEST – Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 12:06:49 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 14 Oct 2026 09:06:53 CEST – Troubleshooting ongoing
Wed, 14 Oct 2026 05:17:28 CEST – Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 23:24:03 CEST – Troubleshooting is ongoing with subprovider. ETR is set to 03.00 tonight
Tue, 13 Oct 2026 19:02:51 CEST – roubleshooting is ongoing with subprovider. Subprovider has pushed back their ETR to 22.00 tonight
Tue, 13 Oct 2026 13:36:32 CEST – Troubleshooting is ongoing with subprovider. ETR is set to 18.00 tonight
Tue, 13 Oct 2026 10:40:05 CEST – Troubleshooting is ongoing with subprovider.
Tue, 13 Oct 2026 05:34:36 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7776110
Location: Råneå
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Tue, 06 Oct 2026 19:07:46 CEST
Service(s) restored: Tue, 06 Oct 2026 22:00:11 CEST

History:
Tue, 06 Oct 2026 21:55:28 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Tue, 06 Oct 2026 19:09:18 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7785971
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Sat, 10 Oct 2026 03:43:37 CEST
Service(s) restored: Sat, 10 Oct 2026 08:41:04 CEST

History:
Sat, 10 Oct 2026 08:39:37 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Sat, 10 Oct 2026 03:53:10 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7784409
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Fri, 09 Oct 2026 11:34:53 CEST
Service(s) restored: Fri, 09 Oct 2026 12:22:35 CEST

History:
Fri, 09 Oct 2026 12:21:41 CEST – Incident resolved. Cause: A brief interruption in the network services. Fix: Network services were restored without action.
Fri, 09 Oct 2026 11:36:57 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7780702
Location: Svealand
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 08 Oct 2026 08:36:57 CEST
Service(s) restored: Thu, 08 Oct 2026 21:51:16 CEST

History:
Thu, 08 Oct 2026 21:41:01 CEST – Incident resolved. Cause: Fiber break on fiber owned by GlobalConnect. Fix: Fiber break located and spliced.
Thu, 08 Oct 2026 18:11:53 CEST – Technician confirms cable cut and excavation work is required. An excavator has been booked for the location.
Thu, 08 Oct 2026 16:34:58 CEST – The technician has measured the signals and identified a potential cable break. They are en route to locate the break.
Thu, 08 Oct 2026 14:41:28 CEST – Technician on-site. Troubleshooting in progress.
Thu, 08 Oct 2026 12:57:41 CEST – A technician dispatched to continue troubleshooting at another site. Troubleshooting in progress.
Thu, 08 Oct 2026 11:04:53 CEST – Technician on-site. Troubleshooting in progress
Thu, 08 Oct 2026 09:50:44 CEST – A technician dispatched to continue troubleshooting.
Thu, 08 Oct 2026 08:55:06 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7783520
Location: Tidan
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Fri, 09 Oct 2026 03:25:56 CEST
Service(s) restored: Fri, 09 Oct 2026 05:53:06 CEST

History:
Fri, 09 Oct 2026 05:52:06 CEST – Incident resolved. Cause: Local power outage suspected. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Fri, 09 Oct 2026 05:04:45 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Fri, 09 Oct 2026 03:31:36 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7786597
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Sun, 11 Oct 2026 09:28:00 CEST
Service(s) restored: Sun, 11 Oct 2026 11:01:11 CEST

History:
Sun, 11 Oct 2026 11:00:14 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Sun, 11 Oct 2026 09:47:23 CEST – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
Sun, 11 Oct 2026 09:29:56 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7772972
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Mon, 05 Oct 2026 18:41:43 CEST
Service(s) restored: Tue, 06 Oct 2026 09:27:02 CEST

History:
Tue, 06 Oct 2026 09:26:29 CEST – Incident resolved. Cause: Local power outage. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Mon, 05 Oct 2026 20:08:32 CEST – A technician has been ordered.
Mon, 05 Oct 2026 18:43:37 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.