Kundservice - Sweden

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Växel: 075 100 00 00 Teknisk support: 075 100 01 00 Frågor om pågående leverans: 075 100 02 00 Anmälan av incidenter: Kundportalen

För frågor direkt till vår reception kan du ringa: +46 104788999

Vid all korrespondens med oss underlättas handläggningen om ni inkluderar uppgifter som företag, kontaktperson, telefonnummer och ärende.

I vår kundportal kan du se tjänster och fakturor samt se och lägga felanmälan. Portalen hittar du nedan.

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Information kring driftstörningar

Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.

Pågående driftstörningar

Ticket number: CS6641486
Location: Frösön
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: Thu, 14 Aug 2025 19:38:28 CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered
Next update: Wed, 20 Aug 2025 14:00:00 CEST

Last update(s):
Tue, 19 Aug 2025 12:27:24 CEST – Delivery has been delayed.
Mon, 18 Aug 2025 07:33:39 CEST – Delivery has been delayed.
Fri, 15 Aug 2025 10:57:46 CEST – Due to lightning strikes in the area, a fuse went out and caused our equipment to lose power and go down. Power has been restored; however, one of the switches remains down, most likely dead completely and in need of replacement. A new switch has been ordered and is expected to arrive and be replaced sometime next week. We’ll update you as soon as we know something new. Thank you for your patience.
Thu, 14 Aug 2025 20:06:27 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Thu, 14 Aug 2025 19:42:09 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6646113
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 18 Aug 2025 13:56:46 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Wed, 20 Aug 2025 15:00:00 CEST

Last update(s):
Wed, 20 Aug 2025 09:26:16 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal. We are still working on a solution with subprovider.
Tue, 19 Aug 2025 19:28:38 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal. We’re in contact with subprovider to finalize a solution for this fault.
Tue, 19 Aug 2025 15:29:10 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal. We’re in contact with subprovider to finalize a solution for this fault.
Tue, 19 Aug 2025 10:17:08 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal.
Mon, 18 Aug 2025 18:52:13 CEST – As the fault is more extensive than initially estimated, resolution time may be longer than normal.
Mon, 18 Aug 2025 17:39:59 CEST – Technician en route
Mon, 18 Aug 2025 15:13:07 CEST – Technician ordered.
Mon, 18 Aug 2025 14:10:37 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6644095
Location: Sweden
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Sat, 16 Aug 2025 15:50:23 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Wed, 20 Aug 2025 15:00:00 CEST

Last update(s):
Wed, 20 Aug 2025 09:23:28 CEST – Troubleshooting is still ongoing with subprovider.
Tue, 19 Aug 2025 19:30:36 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 19 Aug 2025 15:51:59 CEST – Troubleshooting in progress.
Tue, 19 Aug 2025 12:45:18 CEST – We currently have an outage on a central hosting service affecting enterprise customers. Troubleshooting is ongoing by third line.
The update(s) are machine translated.

Ticket number: CS6649509
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: Wed, 20 Aug 2025 08:30:13 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Wed, 20 Aug 2025 12:00:00 CEST

Last update(s):
Wed, 20 Aug 2025 08:37:46 CEST – There is ongoing power work in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The update(s) are machine translated.