Företag – Driftinformation
Information kring driftstörningar
Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.
Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.
Pågående driftstörningar
Ticket number: CS6787643
Location: Gävle
Description: Multiple customer affecting fault
Fault type: Faulty network element
Occurred: Thu, 09 Oct 2025 08:45:22 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Tue, 14 Oct 2025 15:00:00 CEST
Mon, 13 Oct 2025 16:23:22 CEST – Replacement parts have been ordered and are expected to arrive on-site by tomorrow.
Mon, 13 Oct 2025 14:41:36 CEST – Troubleshooting in progress.
Mon, 13 Oct 2025 12:45:32 CEST – A techniciann is dispatched to troubleshoot
Thu, 09 Oct 2025 17:59:28 CEST – Replacement parts ordered, expected delivery date is monday the 13th.
Thu, 09 Oct 2025 13:45:02 CEST – Technician has found faulty network equipment, replacement parts will be ordered.
Thu, 09 Oct 2025 08:56:02 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6802064
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 13 Oct 2025 22:15:42 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Tue, 14 Oct 2025 11:00:00 CEST
Mon, 13 Oct 2025 23:17:40 CEST – Troubleshooting will continue tomorrow.
Mon, 13 Oct 2025 22:19:15 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6705557
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Faulty network element
Occurred: Thu, 11 Sep 2025 07:42:20 CEST
Estimated Time of Repair: To be announced
Status: As the fault is more extensive than initially estimated, correction time may be longer than normal
Next update: Mon, 27 Oct 2025 12:00:00 CET
Wed, 08 Oct 2025 08:47:02 CEST – Due to firedamage, extensive repairwork needs to be done together with building owner. The estimated time of repair is pushed back because the repairs will take some time.
Wed, 01 Oct 2025 12:05:44 CEST – Due to firedamage, extensive repairwork needs to be done together with building owner. The estimated time of repair is pushed back because the repairs will take some time.
Wed, 24 Sep 2025 15:16:00 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property. Next update will come when we get confirmation from property manager that we can access our equipment to troubleshoot and replace.
Wed, 24 Sep 2025 09:23:03 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Tue, 23 Sep 2025 10:00:50 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Mon, 22 Sep 2025 20:33:09 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Mon, 22 Sep 2025 12:27:07 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Fri, 19 Sep 2025 22:26:43 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Thu, 18 Sep 2025 12:52:05 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Wed, 17 Sep 2025 13:43:08 CEST – There has been a fire in the property. We are still currently awaiting permission to access the property.
Tue, 16 Sep 2025 12:52:18 CEST – There has been a fire in the property. We are currently awaiting permission to access the property.
Thu, 11 Sep 2025 14:48:24 CEST – There has been a fire in the property. We are currently awaiting permission to access the property.
Thu, 11 Sep 2025 08:11:42 CEST – Technician ordered.
Thu, 11 Sep 2025 07:51:58 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6796298
Location: Åre
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Sat, 11 Oct 2025 09:27:10 CEST
Estimated Time of Repair: To be announced
Status: Field technician on-site. Troubleshooting in progress
Next update: Tue, 14 Oct 2025 11:00:00 CEST
Mon, 13 Oct 2025 16:17:02 CEST – A technician dispatched to continue troubleshooting
Mon, 13 Oct 2025 15:01:22 CEST – Technician on-site. Troubleshooting in progress.
Sun, 12 Oct 2025 03:15:10 CEST – A technician dispatched to continue troubleshooting on monday
Sat, 11 Oct 2025 09:29:33 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6796570
Location: Östersund
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Sat, 11 Oct 2025 13:36:24 CEST
Estimated Time of Repair: To be announced
Status: Field technician ordered
Next update: Tue, 14 Oct 2025 14:00:00 CEST
Mon, 13 Oct 2025 14:58:56 CEST – Technician ordered.
Sun, 12 Oct 2025 03:41:04 CEST – Technician ordered.
Sat, 11 Oct 2025 13:39:50 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Ticket number: CS6799597
Location: Östersund
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 13 Oct 2025 08:30:56 CEST
Estimated Time of Repair: To be announced
Status: Field technician ordered
Next update: Tue, 14 Oct 2025 10:30:00 CEST
Mon, 13 Oct 2025 15:46:04 CEST – Technician ordered.
Mon, 13 Oct 2025 08:39:00 CEST – Technician ordered.
The update(s) are machine translated.
Ticket number: CS6801145
Location: Östra Göinge kommun
Description: Multiple customer affecting fault
Fault type: Fiber break
Occurred: Mon, 13 Oct 2025 13:42:00 CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting ongoing
Next update: Wed, 15 Oct 2025 15:00:00 CEST
Tue, 14 Oct 2025 00:35:48 CEST – Technicians on site has repaired the cable damage. Services are now restored, please restart your equipment if issues are still being experienced.
Mon, 13 Oct 2025 23:13:23 CEST – Technicians have found fault location and planning to begin repairs is ongoing.
Mon, 13 Oct 2025 17:10:06 CEST – Technician on-site. Troubleshooting in progress
Mon, 13 Oct 2025 14:41:28 CEST – Technician ordered.
Mon, 13 Oct 2025 14:03:51 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.
Åtgärdade driftstörningar
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6799390
Location: Arvidsjaur
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Mon, 13 Oct 2025 05:26:48 CEST
Service(s) restored: Mon, 13 Oct 2025 10:19:57 CEST
History:
Mon, 13 Oct 2025 10:19:21 CEST – Incident resolved.
Cause:
Local power outage suspected.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Mon, 13 Oct 2025 10:19:06 CEST – Incident resolved.
Cause:
Local power outage suspected.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Mon, 13 Oct 2025 05:37:42 CEST – A technician dispatched to continue troubleshooting.
Mon, 13 Oct 2025 05:29:36 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6799354
Location: Dalby
Description: Multiple customer affecting fault
Fault type: Fiber work
Occurred: Mon, 13 Oct 2025 02:27:53 CEST
Service(s) restored: Mon, 13 Oct 2025 04:27:46 CEST
History:
Mon, 13 Oct 2025 04:25:57 CEST – Incident resolved.
Cause:
Unnanounced scheduled maintenance in sub providers network
Fix:
Planned work completed successfully
Mon, 13 Oct 2025 02:30:26 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6800271
Location: Krokoms kommun
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Mon, 13 Oct 2025 10:23:22 CEST
Service(s) restored: Mon, 13 Oct 2025 11:49:44 CEST
History:
Mon, 13 Oct 2025 11:49:15 CEST – Incident resolved.
Cause:
Local power outage.
Fix:
The power outage has been resolved, and the services are available again. All systems are working as normal.
Mon, 13 Oct 2025 10:26:25 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6799423
Location: Lögdeå, Nordmaling
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 13 Oct 2025 06:38:07 CEST
Service(s) restored: Mon, 13 Oct 2025 09:04:37 CEST
History:
Mon, 13 Oct 2025 08:50:46 CEST – Incident resolved.
Cause:
Failed planned work.
Fix:
The planned work was completed after service window ended.
Mon, 13 Oct 2025 06:42:08 CEST – We currently have a network outage. Technician on-site. Fault correction in progress
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6796538
Location: Mora
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: Sat, 11 Oct 2025 13:09:11 CEST
Service(s) restored: Sat, 11 Oct 2025 16:55:40 CEST
History:
Sat, 11 Oct 2025 16:55:15 CEST – Incident resolved.
Cause:
Power outage at power provider
Fix:
Power provider remided the power issues.
Sat, 11 Oct 2025 13:12:00 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6796569
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Sat, 11 Oct 2025 13:36:08 CEST
Service(s) restored: Mon, 13 Oct 2025 13:00:33 CEST
History:
Mon, 13 Oct 2025 12:39:10 CEST – Incident resolved.
Cause:
Lost contact to our equipment.
Fix:
Powercycled equipment, services are now restored.
Mon, 13 Oct 2025 09:56:34 CEST – Technician ordered.
Sat, 11 Oct 2025 13:37:59 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: CS6800108
Location: Vallentuna
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: Mon, 13 Oct 2025 10:06:00 CEST
Service(s) restored: Mon, 13 Oct 2025 11:41:37 CEST
History:
Mon, 13 Oct 2025 11:41:17 CEST – Incident resolved.
Cause:
A brief interruption in the services.
Fix:
Services were restored without action.
Mon, 13 Oct 2025 10:08:56 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The history log is machine translated.