Kundservice - Sweden

Företag – hur kan vi hjälpa dig?

Använd nedanstående kontaktvägar för att kontakta vår support.

Växel: 075 100 00 00 Teknisk support: 075 100 01 00 Frågor om pågående leverans: 075 100 02 00 Anmälan av incidenter: Kundportalen

För frågor direkt till vår reception kan du ringa: +46 104788999

Vid all korrespondens med oss underlättas handläggningen om ni inkluderar uppgifter som företag, kontaktperson, telefonnummer och ärende.

I vår kundportal kan du se tjänster och fakturor samt se och lägga felanmälan. Portalen hittar du nedan.

Kontakta oss

Privatkund – hur kan vi hjälpa dig?

Är du privatkund och vill komma i kontakt med oss? Besök globalconnect.se/kundservice

Information kring driftstörningar

Privatkunder med aktiv tjänst i GlobalConnects öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.

Pågående driftstörningar

Ticket number: CS6522979
Location: Eskilstuna, Ostermalm
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Fri, 27 Jun 2025 01:51:53 CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered
Next update: Tue, 01 Jul 2025 10:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 18:54:34 CEST – Fault correction is postponed until tomorrow. Replacement unit has been ordered.
Mon, 30 Jun 2025 15:40:57 CEST – Hardware have been stable since yesterday. A hardware fault detected. Replacement unit has been ordered.
Mon, 30 Jun 2025 09:58:58 CEST – Troubleshooting ongoing internally.
Fri, 27 Jun 2025 09:51:02 CEST – Technichian has done some changes in order to attempt to remedy the situation. We will be monitoring the issue until Monday.
Fri, 27 Jun 2025 01:54:13 CEST – We currently have a network outage. Technician will be sent out in the morning to troubleshoot.
The update(s) are machine translated.

Ticket number: CS6522165
Location: Falun
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Thu, 26 Jun 2025 20:14:20 CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered
Next update: Tue, 01 Jul 2025 11:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 19:03:51 CEST – A hardware fault detected. Fault correction is postponed until tomorrow. Awaiting delivery of replacement equipment and parts.
Mon, 30 Jun 2025 15:53:34 CEST – Awaiting delivery of replacement equipment and parts.
Mon, 30 Jun 2025 10:05:43 CEST – Awaiting delivery of replacement equipment and parts.
Sat, 28 Jun 2025 09:10:04 CEST – Awaiting delivery of replacement equipment and parts.
Fri, 27 Jun 2025 13:20:55 CEST – Awaiting delivery of replacement equipment and parts.
Thu, 26 Jun 2025 21:18:05 CEST – Services are up after equipment has been rebooted. Equipment will be monitored for a while to ensure services are stable.
Thu, 26 Jun 2025 20:21:13 CEST – We are currently experiencing a disturbance affecting the service quality. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6528546
Location: Mora
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: Mon, 30 Jun 2025 10:22:37 CEST
Estimated Time of Repair: To be announced

Status: Field technician en route
Next update: Mon, 30 Jun 2025 20:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 17:00:14 CEST – A hardware fault detected. Technician en route to pick up replacement equipment and parts.
Mon, 30 Jun 2025 14:25:44 CEST – Technician on-site. Troubleshooting in progress.
Mon, 30 Jun 2025 11:45:26 CEST – Technician ordered.
Mon, 30 Jun 2025 10:27:23 CEST – There is an ongoing power network outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
The update(s) are machine translated.

Ticket number: CS6529230
Location: Självik
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 30 Jun 2025 13:32:21 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Tue, 01 Jul 2025 10:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 17:57:29 CEST – The services are available again. Technician will be sent out tomorrow to troubleshoot since we still see some disruption in the services.
Mon, 30 Jun 2025 15:59:31 CEST – Technician en route.
Mon, 30 Jun 2025 13:46:08 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6529425
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Mon, 30 Jun 2025 14:29:25 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Tue, 01 Jul 2025 10:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 18:06:27 CEST – Fault correction is postponed until tomorrow due to lack of access to the location.
Mon, 30 Jun 2025 14:32:55 CEST – We are currently experiencing a network outage. Troubleshooting in progress.
The update(s) are machine translated.

Ticket number: CS6525841
Location: Åskloster
Description: Multiple customer affecting fault
Fault type: Faulty HW card

Occurred: Sat, 28 Jun 2025 05:07:55 CEST
Estimated Time of Repair: Sat, 28 Jun 2025 14:00:00 CEST

Status: Field technician ordered
Next update: Tue, 01 Jul 2025 11:00:00 CEST

Last update(s):
Mon, 30 Jun 2025 10:54:39 CEST – Hardware have been stable since yesterday, we will keep monitoring if anything happens.
Sat, 28 Jun 2025 12:27:18 CEST – A hardware fault has been identified. The process of replacing the hardware is scheduled to start on Monday.
Sat, 28 Jun 2025 06:48:38 CEST – A technician dispatched to continue troubleshooting. ETA 4 hours
Sat, 28 Jun 2025 05:10:08 CEST – We currently have a network outage. Troubleshooting in progress.
The update(s) are machine translated.